engineering
Posted 2 weeks agoTechnical Support Engineer
at Aiven
Bengaluru, IndiaHybrid
Responsibilities
- Learn and troubleshoot open-source technologies including PostgreSQL, MySQL, Kafka, and OpenSearch across AWS, Google Cloud, and Azure.
- Troubleshoot and escalate complex technical issues to senior engineers and engage with internal teams like Operations, Security, Product and Sales.
- Research, reproduce and report product malfunctions using tools like Jira.
Requirements
- Our vision is to become the trusted Data & AI Platform for everyone, leveraging the most popular open-source technologies like Apache Kafka®, Aiven for PostgreSQL®, Aiven for Clickhouse®, and Aiven for OpenSearch®. to help companies accelerate time-to-market, drive efficiency, and build innovative solutions across any cloud.
- Our customers are primarily Enterprise and startup developers with a good understanding of technology, and we are tightly integrated with Product Development, Operations, and SRE teams.
- Depending on your interests, you can also participate in new feature development (we love Python) and improving our automation tooling.
- Diagnose and resolve issues via our ticketing system, using a combination of technical documentation and both AI-assisted and non AI diagnostic tools to speed up resolution.
- Contribute to internal and external knowledge bases, documenting new solutions and AI-driven workflows.
- Interest in learning and mastering the Aiven platform and the products we offer Clear, concise, and effective verbal and written communication skills for interacting with global customers and colleagues.
- Ability to read and interpret logs and metrics as part of issue diagnosis.
- Basic-level Linux and networking knowledge (we use Fedora as our work development environment and the Linux command line is our best friend!).
- Familiarity with AI tools (such as ChatGPT, Copilot, Claude Code or LLMs) to assist in writing scripts, summarizing technical logs, or explaining complex concepts.
- Experience with at least one of the public clouds such as: AWS, Google Cloud, Azure. Nice to have: Hands-on
- experience in any of the following” Apache Kafka, PostgreSQL, MySQL, and OpenSearch.
- Previous use of Slack, Jira, Zendesk, Github or support ticketing systems.
- Testing of any of the following products: Apache Kafka, PostgreSQL, MySQL, Grafana and Opensearch.