operations
Posted 2 weeks agoDirector, Technical Program Management - Technical Solutions Operations
at Datadoghq
Boston, United StatesHybrid
Responsibilities
- Run the PMO as a business impact function.
- Own the PMO operating model end-to-end, including intake, prioritization, scoping, execution, and impact measurement — with every program directly linked to measurable business outcomes such as productivity gains, revenue influence, cost efficiency, or customer
- Build capabilities that scale across TS, not point solutions.
- Build durable, cross-functional capabilities that drive business outcomes across every function in TS.
- Solve systemic problems with scalable solutions and operating models — not one-off fixes — and hold your team to the same standard.
- Drive programs from alignment to impact.
- Establish clear scope, sequencing, ownership, and success metrics before execution begins.
- Represent TSO in executive forums with Director and VP-level counterparts across TS.
- Own stakeholder relationships and outcomes and drive alignment across disparate teams.
- Deploy AI to create operational leverage.
- Identify and build AI-enabled workflows that reduce friction across how programs are planned, communicated, and executed — for your team and for the TS functions you support.
- Develop the TPM team and raise the bar.
- Lead a team of senior Technical Program Managers delivering complex, concurrent initiatives across TS.
- Raise the bar for execution quality, stakeholder management, and accountability — and develop a team that operates independently and owns outcomes.
- Build cross-functional relationships before you need them.
- Build cross-functional relationships across TS and adjacent functions before programs require it.
Requirements
- Come prepared with clear recommendations, framed trade-offs, and the ability to drive decisions — not surface issues.
- You bring a clear point of view on where AI creates a genuine capability shift and you build toward it.
- Experienced applying AI as an operational tool , with a practical point of view on where it creates capability shifts — not just productivity gains
- Experience supporting large-scale go-to-market or customer-facing technical organizations spanning sales engineering, post-sales, technical support, or solutions architecture
- Familiarity with support operations platforms and the workflows they enable across technical teams •
- Experience designing org-wide AI-enabled capabilities in an operational context
- Background in tooling strategy, workforce planning, or operational transformation at scale in a SaaS environment
- Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
- It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
- Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
- Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
Experience
- 10+ years running complex, cross-functional programs at a senior level, with VPs and senior Directors as your primary stakeholders — ideally within a high-growth B2B SaaS go-to-market, customer-facing, or revenue operations organization
Benefits
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Datadog offers a competitive salary and equity package, and may include variable compensation.
- Actual compensation is based on factors such as the candidate's skills, qualifications, and experience.
- benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
- The reasonably estimated yearly salary for this role at Datadog is: $224,000 — $280,000 USD
Additional details
- Datadog's Technical Solutions (TS) organization is one of the largest organizations in the company — spanning Sales Engineers, Technical Account Managers, Enterprise Customer Success Managers, Technical Support Engineers, and Solutions Architects who work with prospects and customers across every stage of their journey with Datadog.
- Technical Solutions Operations (TSO) exists to make that organization faster, smarter, and more scalable.
- We build the systems, analytics & programs that give TS teams more leverage — and we measure our success by the business outcomes we drive, not the projects we complete.
- This role sits at the intersection of strategy and execution: you'll own the programs that shape how TS operates at scale, lead a team of technical program managers, and serve as a peer to the Directors and VPs who run the teams you support.
- Your counterparts are leaders overseeing hundreds of customer-facing technical professionals, and your role is to successfully interface with each organization with proactive solutions on how your team can help them be more effective.
- This is a rare opportunity to lead a function where the output isn't a deliverable, it's organizational capability.
- If you want to build something that compounds across an entire organization, this is the role.
- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
- We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do
- experience improvements. Establish a PMO operating standard that other TS leaders adopt as the benchmark.