Technical Service & Support Intern LATAM

Brooklin, Sao Paulo, BrazilOn-site

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Responsibilities

Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows.
Prepare and present operational reports to management, providing insights that support key business decisions.

Responsibilities The intern will have the opportunity to: Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques.
Experience Currently enrolled at a university and pursuing a degree in Mechanical, Electrical, Electronic Engineering, or other related field. Other
Qualifications Proficiency in Microsoft Office, with strong skills in Word and Excel.
Trilingual: candidate must be able to effectively communicate (both verbally and written) in: Portuguese, Spanish, and English Ability to work effectively with minimal instruction on routine tasks and general guidance on new assignments.
Ability to maintain professionalism while interacting with customers at all levels via phone and email.
Able to work independently and collaboratively in a fast-paced, customer-driven environment.
Experience interacting with Engineering, Product Marketing, and Product Management teams is a plus.
Excellent reading comprehension, editing ability, and conceptualization skills.
Experience in training or presenting is considered a plus.

The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues.
This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.
Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical service availability. Education and