Technical Support Manager

United KingdomRemote

Requirements

Attio is the CRM built for the AI era.
Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.
As a Technical Support Manager, you’ll lead and develop a team of Technical Support Specialists responsible for delivering that experience at scale.
experience: 5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment. - Technical capability: Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools, and partnering effectively with technical stakeholders. - Customer empathy: Deep empathy for customers paired with the ability to balance their needs with broader business goals. - Builder mindset:

experience: 3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance. - Proven

We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.
WHAT DOES THE HIRING PROCESS LOOK LIKE? Applicants can expect the following: - Initial Conversations - 30-minute introductory chat with a member of our Talent team - 30-minute track record interview with our Technical Support Manager - Take-home technical exercise - Core Interviews - 45-minute leadership, program building and cross-functional collaboration session - 30-minute strategy & program vision session - Final Stage - 30-minute closing conversation with our CEO - Offer call (if it’s a mutual fit)

We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build.
The team here brings sharp judgement, real craft, and the drive to do exceptional work.
We're obsessed about the details and energized by the frontier.
If you want to do the best work of your career, this is the right place.
WORKING PATTERN: Full-time | Monday - Friday: 9:00am – 6:00pm GMT
ABOUT THE ROLE Our Support team is at the heart of Attio’s customer
experience — maintaining an exceptional 98% CSAT average over the past six months.
We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality.
You’ll coach and support the team, drive operational excellence, and build the systems and processes that enable us to provide world-class support as Attio continues to grow.
This is a role for someone who loves developing people, solving complex operational challenges, and building for scale.