operations
Posted 4 days agoSenior Outbound Operations Manager @NET-A-PORTER
at Yook
Mahwah Usa, United StatesOn-site
Responsibilities
- Maintain an active, high-impact presence on the shop floor, driving real-time performance, accountability, and robust shop-floor management practices.
- Establish and enforce process standardization across all 3 outbound shifts to ensure zero variance in operational execution and quality.
- Ensure customer orders are processed accurately and shipped on time.
- Drive achievement of productivity, quality, and service level targets.
- Develop and execute staffing plans to support volume fluctuations and business growth.
- Monitor operational KPIs and implement corrective actions when performance falls below expectations.
- Develop succession plans and leadership pipelines within the operation.
- Coach and mentor managers to improve performance and engagement.
- Conduct performance reviews, talent assessments, and development planning.
- Foster a culture of accountability, teamwork, and continuous improvement.
- Support and actively drive the continuous improvement of quality and operational efficiency on the shop floor.
- Lead root cause analysis and corrective action initiatives.
- Drive labor optimization and cost reduction projects.
- Implement best practices across departments and shifts.
- Lead investigations related to safety incidents and implement preventive measures.
- Ensure adherence to company policies, labor regulations, and operational procedures.
- Maintain compliance with carrier, transportation, and warehouse standards.
Requirements
- experience across mobile, tablet and desktop, with easy returns.
- experience within a warehouse, distribution center, or fulfillment environment. 4+ years leading managers and multi-shift operations. Strong
- experience managing outbound fulfillment processes.
- Advanced knowledge of warehouse management systems, labor planning, and performance metrics.
- Proficiency with Microsoft Excel and operational reporting tools.
- Preferred Bachelor's degree in Supply Chain, Business, Operations Management, Logistics, Engineering, or related field.
- Experience leading operations exceeding 100+ employees.
- Experience in e-commerce, retail distribution, or high-volume fulfillment operations Competencies Strategic & Floor-Led Leadership Data-Driven Decision Making & Analytics Change Management Team Development Conflict Resolution Continuous Improvement & Process Standardization Customer Focus (Luxury Standards Ownership) Financial Acumen Communication and Influence Cross-Functional Collaboration From the moment you join NET-A-PORTER and MR PORTER we are committed to making your journey with us inspirational
- If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
Experience
- Qualifications Required 6+ years of progressive operations leadership
Benefits
- Location: Mahwah, NJ - DC2 (On-Site) Shift Hours: Monday - Friday 8:30am to 5pm (Can fluctuate based on business needs) Reporting into: US Operations Director Salary Range : $80,000 - $120,000 / yr Position Summary The Senior Outbound Operations Manager is responsible for leading all outbound distribution operations, including picking, packing, shipping, and transportation activities.
Contact
- For more information, please visit https://investors.luxexperience.com.
Additional details
- Senior Outbound Operations Manager LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide.
- LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences.
- Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products.
- YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping.
- The NYSE listed group operates in key markets worldwide.
- Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping
- Our US Operations team are now seeking a talented Senior Outbound Operations Manager to ensure the efficient timely and secure passage of stock through the warehouse from receipt to despatch liaising with all teams throughout NET-A-PORTER and MR PORTER as well as delivery drivers, couriers and contractors.
- This role provides highly visible, floor led leadership for multiple shifts and management teams, ensuring safety, quality, productivity, and customer service objectives are consistently achieved.
- The Senior Outbound Operations Manager develops leaders, supports continuous improvement initiatives, and ensures operational excellence across the outbound processes with a relentless focus on multi-shift process standardization and upholding luxury experience standards. Key
- Responsibilities Operational Leadership & Shop-Floor Management Lead all outbound operations, including Pick, Pack, Ship, and Dock functions.