management
Posted YesterdayGlobal Head of Renewals - SaaS
at Ashbyhq
United StatesRemote
Responsibilities
- Plus to Enterprise) - Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate renewal projections and clear visibility into NRR performance - Build scalable renewal processes cross functionally that support Ashby’s growth while maintaining a high-quality commercial
Requirements
- You will partner closely across Customer Success, Sales, Finance, Legal, and Revenue Operations to build the systems, processes, and team required to support our increasingly sophisticated customer base.
- experience leading an Account Management function, Renewals or Contract Management team. 👥 Have deep
- experience hiring, coaching, and driving performance management – you are comfortable setting a high bar, giving direct feedback, and working toward excellence 🧠 Think in systems, not one-off solutions, and enjoy building scalable commercial frameworks 🤝 Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps ⚖️ Balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair THIS ROLE MAY NOT BE A FIT IF YOU - Do
- Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.
Benefits
- One of Ashby’s core principles is continuous improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement — exceptional customer experiences are built through principled systems, strategic vision, and disciplined execution at scale.
Additional details
- When you combine that with our principle of caring deeply about our customers, we're continuously thinking 'what's a better way to accomplish this'.
- This is one of the reasons we're thrilled to be hiring a Global Head of Renewals to lead our post-sales renewal engine; helping us scale with discipline, operational rigor, and a consistently high bar for the customer experience.