operations
Posted 2 weeks agoPayment Operations Specialist
at Zip
London, United KingdomRemote
Responsibilities
- While working toward a resolution, you will keep our clients and internal stakeholders up-to-date on the progress made. - Support ad-hoc projects for the payment operations team
Requirements
- ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together.
- By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
- experience within SLAs. - Design and document effective payment operational processes with a keen eye for standardization and automation to enable the team to scale. - Partner with our payment providers and cross-functional partners, including our Engineering & Product teams to resolve any issues impacting our payments products.
- QUALIFICATIONS - Bachelor’s Degree - Minimum of 2 years working
- experience in a customer service role with payments
- experience - Must be able to work during business hours from Monday to Friday from 9AM to 5PM GMT - You possess excellent communication skills (verbal and written) with
- experience working in a customer-facing role.
Benefits
- Together they’ve saved over $8 billion and processed over $500 billion in spend.
- - Strong attention to detail and responsibility in managing daily tasks - Works well individually and in teams by sharing information and supporting colleagues - Ability to work independently and as a team member while using discretion in decision-making and sound judgment in problem-solving - Must be working from the office at least 3 business days a week - You will be required to participate in out-of-business hours or holidays customer support from time to time - Willingness to learn new skills PERKS &
- BENEFITS At Zip, we’re committed to providing our employees with everything they need to do their best work. - 📈 Start-up equity - 🦷 Health, vision & dental coverage - 🌴 Flexible PTO - 💻 Apple equipment plus home office budget We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world.