other
Posted 2 hours agoSpecialist - Account Service
at Ooon
Shanghai, ChinaOn-site
Responsibilities
- Monitor EDI transmission status in Microsoft Dynamics 365 (D365) to ensure smooth store receipt and minimize abnormal receipt rates.
- System Troubleshooting: Deeply understand D365 ERP logic and module relationships. Troubleshoot ordering, delivery, and system integration errors proactively to ensure speed and accuracy.
- NSO Support: Support new store opening (NSO) projects from the Account Services side. Coordinate order releases, manage initial launch shipment timelines, and perform system pathway testing.
- Workflow Standardization: Review and audit existing manual, repetitive workflows. Draft and document standardized SOPs across retail AS functions to make operations simpler and smarter.
- Drive reporting visibility and explore automation opportunities (e.g., Power Automate/RPA/Parabola) to replace manual matching. Your story
Requirements
- Rather than just performing manual tasks, you will actively look for opportunities to optimize workflows, deepen system logic understanding, leverage data (Looker/Excel) for better visibility, and lead AS-side coordination for the New Store Opening (NSO) projects. Your mission
- Data & Reporting Visibility: Utilize BI tools (Looker) and advanced Excel to track key metrics (TO fulfillment rates, actual ship dates, response lead times).
- Education: Bachelor’s degree or equivalent.
- experience in Retail Account Service, Sales Operations, Order Management, or Supply Chain Operations.
- Experience in premium sports, fashion, or retail multinational brands is highly preferred.
- Systems Proficiency: Direct, hands-on
- experience with Microsoft Dynamics 365 (D365) or other mainstream ERP systems is strongly preferred.
- Skilled in data reporting tools, especially Looker (or Power BI / Tableau) and advanced MS Excel.
Additional details
- As a Retail Account Service Specialist, you will play a pivotal role in ensuring Direct-to-Consumer (DTC) retail operational excellence in the Greater China market.
- This role requires a unique blend of operational execution and analytical troubleshooting.
- You will be responsible for end-to-end retail order management (replenishments and returns), supporting store operations, and acting as a critical operational bridge between front-end business teams and our regional 3PL warehouse.
- Replenishment & EDI Management: Coordinate daily store replenishment orders and arrange shipments.
- Return Order Processing: Oversee the return flow for retail stores.
- Timely coordinate return forecasts with the warehouse, trace physical receipts, and complete systematic loop-closing operations in D365 on time.
- 3PL Daily Liaison & Prioritization: Act as the primary operational window and daily coordinator with regional 3PL partners (CN/HK).
- Proactively translate commercial priorities (e.g., peak seasons, marketing campaigns, high-demand product launches) into warehouse execution priorities, ensuring high-value shipments are dispatched on time.
- Fulfillment Exception Resolution: Partner with 3PL and logistics teams to investigate and resolve daily operational anomalies (e.g., short-picks, D365/Looker status inconsistencies, carrier delays, abnormal delivery volumes).
- Cross-Functional Alignment: Align closely with Merchandising, Retail Operations, and Logistics teams to ensure new stores open on time with 100% stock readiness, while minimizing cost overspends from rush orders.