customer support
Posted May 7Customer Success Manager
London, United KingdomHybrid
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Responsibilities
- requirements gathering, configuration, data migration, UAT, training, go-live, and post-deployment success - Lead structured implementation programmes for enterprise clients, managing complex timelines, dependencies, and senior stakeholder expectations - Run discovery workshops and executive business reviews with both operational and C-level contacts - Analyse client datasets, fund structures, and reporting workflows to design and configure optimal platform solutions - Proactively manage risk and
Requirements
- This role sits at the heart of our commercial organisation, requiring someone equally comfortable in an Excel-heavy data migration and a C-suite business review.
- experience managing enterprise implementations end-to-end, including data migration and multi-phase delivery - Solid working knowledge of private markets, fund structures and investor reporting - Exceptional project management instincts — you track every dependency, own every deadline, and communicate proactively when things shift - Highly analytical, with strong Excel skills and comfort working with complex client datasets - Polished, precise communicator — written and verbal — with the confidence to
Benefits
- Our customers are sophisticated private equity, growth equity, and private credit firms managing billions in assets globally.
Additional details
- Who is Atominvest Atominvest is the operating system for modern private markets asset managers.
- Our modular, flexible SaaS technology underpins key investor- and portfolio-management workflows.
- We aim to deliver ongoing high-quality outcomes for them through a long-term partnership mindset.
- At Atominvest, you’ll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world’s best investors and delivering a positive impact through this.
- Based on the growth we are experiencing, we think we’re on to something big. It won’t be easy.
- Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles.
- You’ll move quicker than feels comfortable and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SaaS companies on the planet.
- We’ve gone from zero to ten, now we’re looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for some of the world's most sophisticated alternative investment managers.
- You will be the primary relationship lead across complex, multi-stakeholder implementations — responsible for fast time-to-value, deep product adoption, and long-term account growth.
- You will work closely with Product, Engineering, and Sales to ensure client outcomes are consistently delivered at the highest standard.