other
Posted Apr 29Agent Advisor, Onboarding
United StatesRemote
Responsibilities
- Lead weekly group onboarding sessions for new agent cohorts.
- Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance.
- Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
- Support faster agent proficiency by encouraging early and effective adoption of key tools and systems.
- Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support.
- Deliver outstanding customer service to create a welcoming and empowering experience for new agents.
Requirements
- In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise.
- Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.
- experience in customer success, onboarding, training, or administrative support; real estate experience a plus. •
- Experience leading small groups or training sessions in a remote environment.
- Strong communication skills with the ability to clearly explain systems and processes.
- Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.
- Experience working remotely and independently while remaining highly collaborative.
- Organized and responsive, with a natural ability to multitask.
- Strong sense of accountability and a desire to continuously improve.
Benefits
- Excited by technology and process improvement, particularly in a fast-moving startup-like environment. Compensation
- Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
- The national base pay range for this position within the United States is $70,000.00 USD. Your Location
- SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process.
- Visa Sponsorship Notice
- Thank you for your interest in working with us! At this time, we are not able to offer H-1B visa or any other work authorization sponsorship.
Contact
- All genuine job openings will be posted here on on our Careers page or Linkedin, and all communications from the SERHANT. recruiting team and/or hiring managers will be from an @serhant.com email address.
Additional details
- SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow, delivering proven results for buyers, sellers, and developers.
- SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.
- Our innovative approach delivers a one-of-a-kind product, empowering agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on what matters most. About the Role
- We are seeking a motivated and detail-oriented individual to join our dynamic S.MPLE Department as an Advisor focused on Agent Onboarding.
- This position plays a key role in welcoming new agents to the SERHANT. ecosystem, guiding them through onboarding, and ensuring early adoption of tools and services that lead to long-term success. Responsibilities
- Assist in executing the onboarding process for new agents, ensuring a smooth and personalized experience.
- Respond to agent inquiries promptly and professionally regarding technology, workflows, and expectations.
- Contribute to enhancements of the onboarding roadmap based on agent feedback and department priorities.
- Assist in handling S.MPLE requests with high-quality deliverables and timely turnarounds.
- Meet performance expectations and contribute to departmental goals and KPIs, including agent engagement, onboarding outcomes, S.MPLE adoption, and service quality benchmarks.