other
Posted Apr 29Agent Advisor, Onboarding
United StatesRemote
Responsibilities
- Lead weekly group onboarding sessions for new agent cohorts.
- Conduct 1:1 check-in calls with new agents during their first 90 days to reinforce training and offer guidance.
- Track and manage agent learning outcomes to ensure measurable progress through onboarding milestones.
- Support faster agent proficiency by encouraging early and effective adoption of key tools and systems.
- Utilize internal AI tools and proprietary technology to create efficiencies in onboarding and support.
- Deliver outstanding customer service to create a welcoming and empowering experience for new agents.
Requirements
- In S.MPLE where we’re transforming real estate through AI-driven support combined with human expertise.
- Become fully proficient in the SERHANT. ecosystem to provide support, answer questions, and resolve agent issues.
- experience in customer success, onboarding, training, or administrative support; real estate experience a plus. •
- Experience leading small groups or training sessions in a remote environment.
- Strong communication skills with the ability to clearly explain systems and processes.
- Comfort with using CRMs, digital platforms, and AI-driven tools in a fast-paced environment.
- Experience working remotely and independently while remaining highly collaborative.
- Organized and responsive, with a natural ability to multitask.
- Strong sense of accountability and a desire to continuously improve.
Benefits
- Excited by technology and process improvement, particularly in a fast-moving startup-like environment. Compensation
- Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
- The national base pay range for this position within the United States is $70,000.00 USD. Your Location
- SERHANT. does not charge any application, processing, or training fee at any stage of the recruiting or hiring process.