Account Executive - Upsell

United StatesRemote

Responsibilities

- Lead discovery conversations with owners, directors, and administrators to understand their current workflows, business challenges, growth goals, renewal risk, budget, decision process, and where brightwheel can provide additional value.
- Own the full retention and expansion cycle from identifying opportunities, qualifying need, scheduling conversations, running demos, managing follow-up, overcoming objections, and closing revenue.

Success in this role requires consistent outbound outreach, strong follow-up, pipeline ownership, urgency, and the ability to create and close expansion opportunities within your book of business.
experience with clear accountability to monthly quota attainment and business results.
- Use Salesforce to manage your book of business, track outreach, document customer conversations, maintain accurate pipeline, flag retention risks, forecast revenue, and stay on top of follow-up.
- Build a strong understanding of brightwheel’s solutions, customer use cases, and competitive landscape so you can confidently position the right solutions based on each customer’s needs.
experience in a customer-facing, goal-oriented role, with sales, account management, retention, or expansion experience strongly preferred.
- Strong organization and time-management skills, with the ability to manage a book of business, prioritize high-value accounts, and move multiple opportunities forward at the same time.
- Resilient and persistent, with the ability to navigate objections, stalled conversations, customer pushback, and competing priorities.
- Quick learner who can adapt in a fast-moving environment and become fluent in brightwheel’s products, customer use cases, and sales process.

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology.
- Run tailored conversations and demos that connect customer needs to relevant brightwheel solutions, including education, assessments, professional development, billing, tuition insurance, and other add-on products.