engineering
Added Apr 26Commercial Vehicle Aftersales Support Engineer
at BYD
Hoofddorp, Netherlands, NetherlandsOn-site
Responsibilities
- Maintain good relationship and reputation with customers, operators and service providers.
- Undertake and assist with aftersales operational issues (e.g. technical diagnosis, repairs and maintenance); •
- Create Service reports in the BYD management system, help to improve the products together with R&D, QA teams.
- Train and support the service provider to use the BYD service systems; •
- Coordinate all the diagnostic tools; •
- Collaborate and lead the service team from our service providers to deliver excellent service quality and capacity to our customers.
- Develop and maintain the customer relationship on an operational and middle management level; •
- Handle customer’s demands and complaints.
Requirements
- You recognize yourself as passionate about new electric vehicles technology and the sustainable industry, and have the ability to work in a dynamic, international and multicultural environment.
- You have solid mechanical and electrical systems knowledge; •
- You have fluent Chinese and English language skills; •
- You have Category B passenger car driver license, truck or bus driver license is considered as a plus; •
- experience with aftersales service of buses, trucks, commercial vehicles will be a plus. We offer:
Benefits
- Competitive remuneration based on your performance and experience, commuting allowance, pension plan, service vehicle for business use;
Additional details
- The Aftersales department of BYD Europe is responsible for all fleet operation, service & maintenance, technical diagnose & analysis and product improvement related topics concerning our full electric buses and trucks.
- This is including, but not limited to providing technical support to our customers and service providers and continuous feedback to HQ and R&D teams internally for product improvement.