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Posted 11 hours agoSupervisor of Patient Engagement
GlobalRemote
Responsibilities
- Directly lead and manage a team of Patient Engagement team members to ensure timely and accurate refill support to assist patients in obtaining medication
- Proactively manage support in assigned hospitals and/or clinics to ensure patients receive medications on time
- Ensure all service level goals are met and patients receive the highest quality care
- Manage all aspects of ADP, Paid Time Off (PTO), and Time Reports for team members
- Manage responsiveness to new requests in supported systems
- Monitor and act on all forms of communication between the Patient Engagement team and other clinical teams as needed
- Facilitate team meetings which include creating agendas, facilitating meetings, and following up
- Facilitate hospital management meetings which include calls from on-site managers to review status, identify areas for improvement, and areas of success
- Review and address any concerns with the Patient Engagement team and hospital partners as needed
- Establish efficient workflows between the Patient Engagement team and liaison team via collaboration with clinical integration team and on-site managers
- Report on hiring needs based on implementation roll outs
- Coordinate access requests for new hires
- Coordinate training with Clinical Training Team
- Investigate research needed for data analytics team and contracting team as needed
- Manage on site pharmacy relations and workflows through some/all of the following: reversal of claims, delivery slips, coordination of care, phone calls
- Support and coordinate after-hour coverage, including occasional weekends during high volume weeks
- Manage and prioritize workload while meeting deliverables and expectations
Requirements
- experience with a background in pharmacy or healthcare and is a natural forward planner who critically assesses their own performance. Applicants should be service-oriented, motivated in their style, and have a clear focus on performance accountability and employee development.
- Ability to lead, manage, and motivate team members that are in both remote working environments and/or at on-site Shields hub locations
- We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is required.
- *If the candidate's state of residence does not have a state registration available, then the National certification is required at time of hire.
- Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe.
- experience where you have led other team members even if they do not directly report to you)
- High school diploma or GED required
- Bachelor’s degree is preferred or actively working toward degree
- Training in leadership/management theory and its practical applications in the workplace is preferred (on-line / classroom / self-study) Skills:
- Ability to make decisions and negotiate with more senior leaders resulting in a mutual and positive outcome
- Ability to effectively train and inspire Patient Engagement team to be more independent
- Ability to manage projects and see them through effective completion
- Ability to effectively train employees, lead by example, and use motivational techniques to improve/maintain employee engagement
- Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word Strong phone skills
- Knowledge and skills using pharmacy dispensing or EMR systems (knowledge of Willow, Qs1, and RX30 software system a plus) and able to identify relevant information with a focus on quality is also desirable
- Proficient in Excel using basic formulas, data manipulation, graph creation, and other moderately advanced Excel skills
Experience
- Required 3+ years of pharmacy technician experience (3-5+ years’
Benefits
- Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Additional details
- Shields is seeking an experienced person who loves to work with and lead people, has strong management skills, and who is a highly motivated self-starter who is looking for a challenging career with a fast-growing company.
- Applicants should be results-oriented with a positive outlook and a clear focus on high quality.
- The ideal candidate should have front-line employee management
- A Supervisor of Patient Engagement is a key leadership position supporting the Engagement Center team reporting to the Director or Manager of Patient Engagement. This position will provide day-to-day leadership for the Engagement Center and will be responsible for leading a team of Patient Engagement team members. This person is primarily responsible for ensuring all responsible work of assigned sites/clinics is managed and ensuring service level metrics are reached in accordance with contract
- The Supervisor is responsible for the adoption of best practices, ongoing team support, coordinating coverage, providing coaching, performance management, and professional development of the team. Key Responsibilities:
- Complete audits of team members in supported systems to ensure efficient workflow
- Provide front-line supervision and ongoing coaching and performance management to the Patient Engagement team
- Work with on-site management at hospital partners for any collaboration calls, such as quarterly calls, kick off calls, as needed calls
- Record keeping/notes of all collaboration calls and team meetings
- Provide guidance/assistance/troubleshooting in daily tasks for Patient Engagement team members as requested by team members