customer support
Posted Apr 20Senior Customer Success Architect
at Amplitude
BrazilOn-site
Responsibilities
- Gather, organize, and report trends and customer insights to optimize business processes, documentation and services.
- Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success to streamline internal processes and improve data management experience for our customers.
Requirements
- Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences.
- With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever.
- Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences.
- experience providing guidance on data management and consultative support on customer taxonomy and tech stack.
- Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
- Possess a mastery of Amplitude products and AI agent workflows in order to provide strategic consultation in taxonomy design, instrumentation and data governance..
- Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.
- Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
- experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners .
- Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of
Experience
- At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
Benefits
- Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions.
Contact
- Learn more at amplitude.com .
- Learn more at amplitude.com.
- Any emails from the Amplitude recruiting team will come from an @ amplitude.com email address.
Additional details
- Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- As an organization, we deliver for our customers by living our values.
- We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.
- We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.
- Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour.
- Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams.
- Maintaining and establishing clean product analytics data is critical for our customers to be able to understand and drive their products forward.
- The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work".
- You are a solution- and execution-oriented individual with a dedication for getting things done.
- As a Senior Customer Success Architect - São Paulo, you will: