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Posted YesterdayMSP - Account Manager
at Arctic Wolf
Eden Prairie Usa, United StatesRemote
Responsibilities
- Facilitate regular service reviews, gather feedback, and ensure that our services continue to align with partner needs. 2.
- Develop strategies for upselling and cross-selling additional cybersecurity solutions within the install base.
- Ensure seamless renewals by forecasting and tracking contract expiration dates, while implementing strategies to enhance retention and reduce churn risk. 4.
Requirements
- Drive sales of core cybersecurity services, utilizing an understanding of both the cybersecurity landscape and MSP business needs. 3.
- Qualifications: Bachelor’s degree in business, or related field; relevant
- experience in account management, preferably within the cybersecurity or technology sector. Proven
- experience in managing and growing managed service provider (MSP) or channel partner accounts.
- Strong understanding of the cybersecurity landscape and MSP business models.
- Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners.
- Proficiency in CRM software (SFDC) and other tools commonly used in account management.
- If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
- And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.
- responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Benefits
- All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- Flexible time off and paid volunteer days 401k match
- benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Fertility support and paid parental leave Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law.
- The base salary range for this job family is 58,800 to 108,000 USD annually.
- This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure.
- Actual base pay may vary based on skills, experience, and location, including job family level.
- In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.
Contact
- Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.
Additional details
- At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change.
- Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world.
- We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.
- If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk.
- Position Overview and Objective: We’re seeking a skilled and motivated Account Manager to join our Managed Service Provider (MSP) Account Management team.
- This individual will be assigned existing named MSP partners and be responsible for new business acquisition, renewals, cross-selling, and end-to-end account management, driving both growth and value for our cybersecurity solutions within our MSP channel.
- MSP Relationship Management Develop and maintain strong relationships with MSP partners, serving as the main point of contact for their needs and inquiries.
- Understand MSP partners’ business models and objectives to drive alignment and mutual growth.
- Account Growth and New Business Acquisition Identify new business opportunities within existing MSP accounts and work to onboard new MSP partners into our ecosystem.
- Renewals and Retention Manage contract renewals and proactively address issues or concerns to increase renewal rates.