other
Posted Dec 15, 2025Associate, Collections
at Webster Bank
On-site
Responsibilities
- Prepare and mail periodic non automated Collection communications to the borrowers as assigned, including one or more of the following: 45 Day letters packages, State specific Default letters ensuring prompt and accuracy of the communication.
- Handle payment reversals related to drafts and checks returned NSF.
- Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts.
Requirements
- (4) Ability to repay the Delinquency In each QRPC, achieve one or more of the following outcomes:
- Candidates with prior knowledge of the bank’s core lending systems [MSP, Signature, Salesforce etc.] preferred.
- Knowledge of Investor and Insurer Default Servicing Guidelines preferred. Education
- Qualifications Candidates with advanced degrees (Associates, Bachelor's, and/or Master's) preferred.
- Experience in direct collection of residential, consumer and business loan debt in a banking environment preferred.
Benefits
- Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! The incumbent has well developed knowledge, skills, and techniques relative to the collection of past due Residential and Consumer loan products.
- The estimated salary range for this position is $20.00 to $23.00 USD hourly.
- Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
- In addition, this position is eligible for incentive compensation. #LI-MM3 Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment.
Additional details
- If you’re looking for a meaningful career, you’ll find it here at Webster.
- Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals.
- As a leading commercial bank, we remain passionate about serving our clients and supporting our communities.
- Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
- The incumbent works well with peers and supervisor in the successful reduction of delinquency in early stage delinquency (0-89) Incumbent is able to conduct non- automated calling and letter campaigns targeting assigned levels of delinquency.
- May also be responsible for preparing litigation referral packages and multi-state default preparation.
- What you will do Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing, Communicate in a professional, ethical and empathetic manner to resolve the delinquency Seek Quality Right
- Discuss the financial difficulties causing the delinquency
- (2) whether their hardship is temporary or permanent,
- Accept a Promise to Pay or short- term Repayment plan