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Posted 4 hours agoTeam Lead, Order Management (Philippines Remote)
United StatesRemote
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Responsibilities
- Monitor queue health and operational performance throughout the day.
- Ensure timely and accurate processing of sales orders, amendments, renewals and partner transactions.
- Support month-end and quarter-end operational readiness.
- Performance Management Drive team performance through KPIs, SLAs, quality measures and productivity metrics.
- Monitor operational trends and implement corrective actions where required.
- Maintain a strong focus on accuracy, quality and customer outcomes.
- Identify risks and recommend actions to improve operational performance.
- Control & Risk Management Reinforce adherence to Order Management policies, procedures and financial controls.
- Monitor accuracy, rework and exception trends.
- Ensure compliance with revenue recognition and contractual requirements at order intake.
- Maintain Standard Operating Procedures and support audit readiness.
- Support implementation of process improvements and automation initiatives.
- Encourage innovation and best practice sharing across the team.
- Promote root-cause analysis to eliminate recurring operational issues.
- Support operational readiness for new commercial initiatives and product changes.
- Conduct regular 1:1s, coaching sessions and performance reviews.
- Foster a culture of accountability, ownership, collaboration and continuous learning.
- Support recruitment, onboarding and capability development.
- Recognise and develop talent while addressing performance concerns constructively.
- Build an inclusive team environment aligned with Turnitin's values.
- Operational Leadership & Delivery Lead the day-to-day operation of the Philippines-based Order Management team.
Requirements
- experience through accurate order execution, timely processing, reduced billing issues and efficient service activation.
- Cross-Functional Working Relationships This role works closely with: Billing – to ensure clean order-to-invoice conversion Revenue Team – to support compliant revenue recognition inputs Sales Operations / Revenue Operations – to improve upstream deal hygiene Finance Systems – to support workflow and system optimisation GTM leadership (as required) – for resolution of operational matters The Team Lead builds strong operational relationships across these functions to ensure effective execution while
- Experience Bachelor's degree in Finance, Business or a related discipline, or equivalent practical experience. 3–5 years'
- experience in Order Management, Commercial Operations or SaaS operational environments. Previous
- experience leading or supervising operational teams.
- Experience within a control-focused, compliance-driven environment. Systems Knowledge Working knowledge of Salesforce.
- Experience managing the order lifecycle from CRM through ERP.
- Understanding of subscription business models and basic revenue recognition principles.
- Familiarity with ERP systems (NetSuite advantageous).
- experience leading operational teams in a fast-paced environment. Proven ability to manage performance using KPIs, SLAs, quality metrics and productivity measures.
- Demonstrated ability to prioritise competing demands and remain effective under pressure.
- Experience working within globally distributed or offshore operations.
- Experience leading teams operating across multiple working patterns or shifts is desirable.
Benefits
- While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.
- Beyond compensation, you’ll
- In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges.
- Benefits Remote First Culture Health Care Coverage
- Competitive Paid Time Off Self-Care Days National Holidays
- Access to Modern Health (mental health platform) Parental Leave
Contact
- Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay.
Additional details
- Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education.
- For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world.
- Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate.
- Protecting the value of an authentic education is at the heart of who we are.
- Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being.
- Our diverse community of colleagues are all unified by a shared desire to make a difference in education.
- Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.
- Job Description Order Management sits within the Order to Cash (OTC) function in Finance and is responsible for converting executed commercial agreements into accurate, compliant and billable system orders.
- The Team Lead, Order Management provides operational leadership for the Philippines-based delivery team, ensuring disciplined execution, high-quality order processing and adherence to financial controls.
- The role leads the day-to-day operation, creating a high-performing team culture while ensuring service levels, quality standards and business priorities are consistently achieved.