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customer support

Posted Mar 4

Senior Client Support Agent (Westlake)

at Goosehead Insurance – The Flock Agency

On-site

Benefits

  • This role supports a multi-carrier, multi-state insurance service model, focusing on call/ chat/ text interactions.

Additional details

  • You’ll manage policy changes, process updates, and conduct quality checks on complex cases.
  • Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines.
  • You’ll also provide peer coaching and documentation feedback to support the growth of L1 agents.

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