other
Added 2 hours agoIT Service Manager
at Equifax
On-site
Responsibilities
- Troubleshoot IT services and identify opportunities for improvement as well as document preventive measures to ensure issues do not recur; share and discuss these findings with Leadership and the Problem Management team to ensure corrective actions or documented and followed through. What
- responsibilities include the building of Incident Trend and Analysis to identify vulnerabilities, change review to minimize customer impacts, and involvement in operational readiness procedures.
Requirements
- experience and understanding of the ITIL Incident Management processes, you will work in an IT Service Management environment to support a large IT company's ITIL Incident Management Process.
- Frequently communicate with internal and external senior level executives; Major Incident communications are required to be submitted within strict SLA guidelines so the ability to quickly understand technical information and be able to translate to non-technical updates are a must.
- Must have the ability to perform well under stressful conditions and provide leadership to a large number of technicians to resolve issues in a timely manner.
- Diligence and attention to detail are key skills along with the ability to multitask and prioritize work appropriately.
- experience you need Bachelor’s Degree or Associate's Degree/Technical Certification or equivalent job
- experience required Minimum 5 years Incident Management
- experience working on a technical triage team to remediate customer impacting incidents Work
- experience in an enterprise 24/7 production environment supporting critical, real-time applications You've worked in an enterprise 24/7 production environment supporting critical, real-time applications You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders; providing end-to-end incident communications, both internally and externally You're experienced working with one or more of the following
Additional details
- Synopsis of the role : A Technical Service Management Career is responsible for managing all customer impacting incidents involving the services provided by Equifax.