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Posted May 19Technical Account Manager - EU / UK
at Marqeta
London, United KingdomHybrid
Requirements
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
- Ability to execute quickly and provide quick and effective resolutions; proficient at seeing things from different angles (pros and cons, weaknesses and strengths)
- Ability to prioritise, manage, and deliver on multiple projects simultaneously; highly motivated and able to work unsupervised against aggressive schedules •
- Demonstrated strong understanding of fintech (e.g. acquiring, networks, point-of-sale) and payments background, especially on the issuing side
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
- – Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success.
- – Make it Count: We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
Experience
- 5+ years of customer-facing work
Benefits
- Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
- Proactive problem-solver: Your customers will rely on you to solve both near-term technical problems and their long-term money movement vision.
- Virtual “Onsite” consisting of 4-5, 45 min calls Offer! Compensation and Benefits
- Premium Private Medical and Dental coverage
- Generous time off program with additional “Floating Holiday days”
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Monthly stipend to support our remote work model
- Annual development stipend to support our people's growth and development Family-forming
- benefits and up to 20 weeks of Parental Leave
Additional details
- As a Technical Account Manager, your mission at Marqeta will be to serve as a trusted technical and payments advisor for several strategically important customers, managing all technical aspects of Marqeta’s relationship with them throughout the customer life cycle.
- You will be on the front line communicating directly with customers while collaborating cross-functionally internally to win new business, increase current business value with existing customers, and strengthen customer relationships.
- You will build expertise by learning from the Solutions Engineering, Product and Technology teams who develop and know the platform and solutions.
- In return, you will deliver critical customer feedback to help shape the roadmap and refine our offerings.
- NOTE: We encourage our UK team to go into our London (Holborn) office 2 days / week on a Tuesday and Thursday.
- If you live outside London, we can discuss a more flexible approach during our initial call.
- The Talent team will share more details if selected for the Recruiter Interview. We'd love for you to join us!
- Trusted Technical Advisor: Whether you’re working with Marqeta’s business development and Account Managers to analyse
- requirements for a new opportunity, or coordinating an ongoing implementation to ensure its success, you’ll be the trusted technical expert for your customers.
- Your fellow Marqetans will rely on you to ensure the key technical influencers at our customers and prospects deeply understand our technology, its strategic advantages, and how to quickly get integrated and live.