Customer Support Agent (Freelance/Part time)

United StatesRemote

Requirements

experience with demonstrated success in user-focused environments - Collaborative problem-solver who can easily identify problems and work to develop effective solutions - Autonomous worker who enjoys solving problems independently but isn't afraid to ask for help when needed - Analytical thinker able to break down complex, unstructured problems into actionable recommendations - Highly organised with proven ability to juggle multiple priorities effectively - Strong communicator skilled in holding

Contract: Freelance part-time agreement Schedule: Monday - Friday 15h00-21h00 CET (9 AM-3 PM EST) or equivalent in your time zone, depending on location Location: USA: EST, CST, MST or PST time zones || $18-20 per hour EMEA: Time zone from UTC+0 to UTC+4 || €18-20 per hour Asia: Time zone from UTC+6 to UTC+8 || $9-10 per hour
DIVERSITY, EQUITY, INCLUSION, AND BELONGING We're committed to enabling everyone to feel included and valued at work.
That's also why we have flexible working hours, trust people to work remotely, and extended parental leave.

ABOUT US Founded in 2019 and part of Y Combinator's 2020 cohort, Photoroom https://www.photoroom.com is the leading visual solution for e-commerce.

We've raised Series B funding and reached 300+ million users worldwide, processing over 5 billion images annually and serving both small businesses and major enterprises like Amazon, DoorDash, and Decathlon through our mobile app, web platform, and API.
We're a remote-friendly team of 100+ passionate builders giving e-commerce businesses superpowers to create visuals that help them grow, making the hardest parts of selling online disappear.
We focus on craft, innovation, and collaboration, creating exceptional impact for e-commerce businesses worldwide.
ROLE SUMMARY We're looking for a Customer Success Agent to help us go to the next level.