Associate OTC with German

PolandHybrid

Responsibilities

Coordinate customer queries with relevant departments for dispute resolution and follow assigned collections strategy.
Manage customer administration needs to facilitate invoice payment and implement process improvements.
Monitor assigned portfolio of customer accounts for debt reduction and receivables improvement, working with OTC tools such as SAP and Getpaid.
Cultivate strong collaborative relationships with internal customers, including Sales and Customer Service, to enhance communication and query resolution.
Report current status and identify potential risks to Credit Controller, while ensuring compliance with collections policies and procedures.

experience in an international environment, with credit knowledge considered advantageous.
Comprehensive understanding of end-to-end OTC operational and financial controls, business processes, and reporting.
Demonstrated ability to drive process improvements with a proven track record.
Fluency in both written and spoken German and English.

The anticipated base compensation range for this position is 73 500 -110 250 PLN annually.
The actual base pay offered to the successful candidate will be based on objective, job related factors including (but not limited to) relevant skills,
responsibilities of the role, geographic location and internal equity considerations.
Compensation decisions are made using consistent and gender neutral criteria, in line with applicable pay transparency laws.
At Smith+Nephew we offer Inclusion, Diversity and Equity : Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website Your Future : annual bonus, life insurance, company stock saving plan Work/Life Balance : paid volunteering hours, flexible approach Your Wellbeing : private health care with dental care package, multisport card/my benefit platform Flexibility : possibility of working in hybrid model Training : Hands-On, Team-Customized,

At Smith+Nephew we design and manufacture technology that takes the limits off living.
As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes as well as for following the designed control metrics from a GBS center as described in the S&N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
What you will be doing? Contact customers to collect outstanding debt and negotiate payment plans.
What will you need to be successful? Minimum 1 year of collections or cash application
Exceptional verbal and written communication skills to effectively interact with internal and external stakeholders.
This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.
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benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.