customer support
Posted YesterdayCustomer Success Manager
at Workday
Usa Scottsdale, United StatesRemote
Requirements
- We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
- Paradox's AI assistant streamlines tasks like screening for minimum qualifications, instantly scheduling interviews, answering common candidate questions, and more through simple, frictionless mobile, chat, and text message-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software.
- Responsibilities: Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and
- experience in customer success or account management roles or demonstration of equivalent experience 5+ years of
- experience supporting or implementing enterprise SaaS solutions Technical understanding of complex software ecosystems within large multinational corporations
- Experience educating clients on products and providing ongoing training to users Comfortable working with a global, cross-functional team and clients across different time zones Other
- experience or demonstration of equivalent
- experience with Paradox solutions - Customer management
- experience in a complex software or SaaS environment. - Proven track record to collaborate and build strong relationships with customers especially at the executive level. - Demonstrated ability to engage across corporate functions (Sales, Services and Product Management). - Account management / adoption planning
- experience preferred. - Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars. - Excellent organization, time management, data analysis, and communication skills. - Bachelor degree or equivalent work experience; Business or Technical degree preferred. - Ability to travel up to 30%.
Experience
- Qualifications 5+ years of
Benefits
- In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
- Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below.
- Workday pay ranges vary based on work location.
- As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants.
- Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.
- Primary Location: USA.AZ.Scottsdale Primary Location Base Pay Range: $95,000 USD - $142,600 USD Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote.
Additional details
- Not just in the products we build, but in how we show up for each other.
- Our culture is rooted in integrity, empathy, and shared enthusiasm.
- We’re in this together, tackling big challenges with bold ideas and genuine care.
- We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
- Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back.
- So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
- About the Team Come join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform.
- About the Role As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
- Qualifications - Functional domain expertise with HR/recruiting software
- Recruiters can share more detail during the hiring process.