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Posted 1 hour agoCustomer Solutions Architect, Amazon Connect
at Caylent
United StatesOn-site
Responsibilities
- Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions.
- Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach to ensure successful project outcomes.
- Conduct technical discovery workshops to understand client business challenges and translate them into actionable technical solutions
- Develop proof-of-concepts and prototypes to demonstrate the value of Amazon Connect features and capabilities.
- Design and architect comprehensive customer
- Create detailed technical specifications and architecture documents aligned with client
- Integrate AI and machine learning capabilities (Amazon Lex, Amazon Bedrock, generative AI) into contact center solutions to enhance customer interactions
- Ensure solutions meet compliance and security
Requirements
- Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS).
- We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between.
- We provide a full-range of AWS services including: workload migrations & modernization, cloud native application development, DevOps, data engineering, security & compliance and everything in between.
- The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor.
- experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration
- requirements and AWS Well-Architected best practices
- Educate clients and internal teams on Amazon Connect capabilities, AWS CX best practices, and emerging AI and ML technologies
- Stay current with AWS service updates, the Amazon Connect roadmap, and industry trends in contact center technology Benefits
- State of the art laptop and tools
- As part of our recruitment process, we may use artificial intelligence (AI) tools or automated systems to assist with the screening and evaluation of applications to help match candidate
- If an AI or automated tool is used during your application process, it will only be in accordance with applicable laws and regulations, and your information will be handled in a secure and confidential manner.
Benefits
- Medical Insurance for you and eligible dependents
- 401k plan with company match up to 4% and immediate vesting
- Competitive phantom equity
- Dental and Vision insurance
- Term Disability Insurance
- Term Life Insurance
- Flexible Spending Account
- Equipment & Office Stipend
- Annual stipend for Learning and Development
- Generous and flexible PTO 10 Paid Holidays
- NOTE: We’re unable to provide visa sponsorship now or at any time in the future.
Contact
- If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.
- If you have any questions, please contact talent@caylent.com
- If you would like to request an accommodation due to a disability, please contact us at hr@caylent.com.
Additional details
- At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America.
- We celebrate the culture of each of our team members and foster a community of technological curiosity.
- Come talk to us to learn more about what it means to be a Caylien!
- We are a fully remote global company with employees in Canada, the United States and Latin America.
- Come talk to us to learn more about what it means to be a Caylien!
- Through our acquisition of Pronetx, Caylent now delivers industry-leading Amazon Connect and customer
- experience (CX) solutions at scale for enterprise clients across financial services, healthcare, government, and more. This role sits at the intersection of that expertise. The Mission
- We are seeking a Customer Solutions Architect specializing in Amazon Connect to partner with our sales team and enterprise clients.
- You are passionate about transforming how businesses connect with their customers and love working backwards from real business challenges to design innovative, scalable CX solutions. What You’ll Do
- Provide technical thought leadership and serve as a trusted advisor to customer executives, helping shape CX transformation strategies and long-term technology roadmaps.