Guest Experience Manager

Bolt Farm Whitwell, United StatesOn-site

Responsibilities

experience design and team execution WHAT SUCCESS LOOKS LIKE Guests feel cared for before they arrive, fully supported during their stay, and meaningfully connected after they leave.

You know how to lead guest-facing teams, improve service systems, and turn guest feedback into better execution.
experience in short-term rental, boutique hotel, luxury resort, premium wellness, fine dining, luxury travel, or another high-touch, experience-driven service environment - 3+ years of
experience leading guest-facing teams in an on-site operating environment -
Experience overseeing multiple guest journey touchpoints such as front desk, concierge-style support, guest services, reservations, or guest communications -
Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business NICE TO HAVE -
Experience with highly personalized service expectations -
Experience serving high-expectation or high-net-worth guests -
Experience in a scaling hospitality brand or other fast-growing experience-driven business -
Experience improving guest loyalty, rebookings, ancillary revenue, or upsell performance through service and communication -
Experience implementing automation or AI-assisted tools in hospitality operations without losing warmth or personalization WHO THRIVES HERE People who thrive here are warm, structured, high-standard, and deeply guest-aware.

If you can blend premium hospitality, operational discipline, and relationship-centered