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Posted 3 weeks agoGuest Experience Manager
Bolt Farm Whitwell, United StatesOn-site
Responsibilities
- experience design and team execution WHAT SUCCESS LOOKS LIKE Guests feel cared for before they arrive, fully supported during their stay, and meaningfully connected after they leave.
Requirements
- You know how to lead guest-facing teams, improve service systems, and turn guest feedback into better execution.
- experience in short-term rental, boutique hotel, luxury resort, premium wellness, fine dining, luxury travel, or another high-touch, experience-driven service environment - 3+ years of
- experience leading guest-facing teams in an on-site operating environment -
- Experience overseeing multiple guest journey touchpoints such as front desk, concierge-style support, guest services, reservations, or guest communications -
- Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business NICE TO HAVE -
- Experience with highly personalized service expectations -
- Experience serving high-expectation or high-net-worth guests -
- Experience in a scaling hospitality brand or other fast-growing experience-driven business -
- Experience improving guest loyalty, rebookings, ancillary revenue, or upsell performance through service and communication -
- Experience implementing automation or AI-assisted tools in hospitality operations without losing warmth or personalization WHO THRIVES HERE People who thrive here are warm, structured, high-standard, and deeply guest-aware.
Experience
- REQUIREMENTS - 5+ years of
Benefits
- If you can blend premium hospitality, operational discipline, and relationship-centered