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Posted 2 days agoGUEST SERVICES REPRESENTATIVE
Roanoke, United StatesOn-site
Requirements
- Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
- Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs. What We Require: Education: High school diploma or GED required.
- experience in customer service. Other Minimum
- Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital
- experience recommended, basic typing skills required.
- Ability to use computer terminal to access information.
- Ability to perform all functions of this position within 90 days with minimal supervision.
Benefits
- Dependable, accessible, and occasionally available for an on-call basis. Compensation Range: $15.00 - $21.07 Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience.
- The compensation range does not include
- benefits or pension plan. Recruiter: KATHRYN LUSHER Recruiter Email: kjlusher@carilionclinic.org For more information, contact the HR Service Center at 1-800-599-2537.
- Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status.
- benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
- benefits available to you when you join Carilion: Comprehensive Medical, Dental, & Vision
- Benefits Employer Funded Pension Plan, vested after five years (Voluntary 403B) Paid Time Off (accrued from day one) Onsite fitness studios and discounts to our Carilion Wellness centers Access to our health and wellness app, Personify Health Discounts on childcare Continued education and training
Contact
- For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies Benefits, Pay and Well-being at Carilion Clinic Carilion understands the importance of prioritizing your well-being to help you develop and thrive.
Additional details
- Employment Status: Full time Shift: Any Day, Any Shift (United States of America) Facility: 1906 Belleview Ave SE - Roanoke Requisition Number: R158467 GUEST SERVICES REPRESENTATIVE (Open) How You’ll Help Transform Healthcare: working four 10 hour days a week, with the hours 7:30am - 6pm on a rotation schedule and working some weekends in the rotation. Responsible for proactively meeting, greeting, directing and assisting patients and guests.
- Ensures a seamless flow of operations into facility.
- Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services.
- Manages patient flow from point of entry to service area.
- Serves as liaison between patient families and staff.
- Uses patient identifiers to effectively route individuals.
- Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
- De-escalates situations with displeased patients or guests.
- Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc. Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
- For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.