other
Posted Apr 30Director, EHR Implementation & Client Services
at Natera
United StatesRemote
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Responsibilities
- Lead, mentor, and scale a high-performing team of ~25 analysts and project managers, including multiple layers of management •
- Establish clear goals, KPIs, and operating rhythms to ensure successful and timely EHR implementations •
- Foster a culture of accountability, collaboration, urgency, and continuous improvement
- Define and implement a scalable operating model to support high-quality, repeatable EHR implementations •
- Establish standardized processes, playbooks, and governance to ensure consistency, efficiency, and accountability across all client engagements •
- Continuously refine implementation methodologies to improve speed, quality, and customer satisfaction •
- Drive rigor in project execution, risk management, and post-implementation support
- Own end-to-end delivery of EHR integrations for order entry and result reporting across client health systems •
- Ensure scalability and quality of integrations across platforms including Epic, Cerner, and Meditech •
- Drive optimization of integration workflows to improve reliability and performance
- Build strong relationships with client IT, clinical, and operational stakeholders
- Ensure alignment between EHR integrations and internal systems including LIS/LIMS and lab workflows
- Drive continuous improvement in implementation timelines, quality, and customer experience •
- Develop reporting and dashboards to track performance, risks, and outcomes •
- Ensure compliance with healthcare data standards and interoperability requirements (e.g., HL7, FHIR)
Requirements
- They will ensure “white glove” service before build, during build, at go-live, and post-go live so health systems can seamlessly order and result Natera’s test suite across multiple business units.
- This role sits at the intersection of product, engineering, client services, and commercial teams, requiring both deep technical expertise in EHR implementation and strong operational leadership.
- experience with Epic integrations, a proven track record managing managers, and thrives in a fast-paced, high-growth environment.
- experience in healthcare IT, EHR integrations, or clinical systems implementation • Deep hands-on
- experience with Epic integrations (specifically orders and resulting, and/or Beaker) •
- Willingness to obtain Epic Beaker or ambulatory certification • Proven
- experience leading managers and scaling organizations (team size ~20+ strongly preferred) •
- Strong understanding of healthcare interoperability standards (HL7, FHIR, APIs) • Demonstrated
- experience working closely with enterprise sales teams in pre-sales and client delivery environments Preferred Experience •
- Experience with Cerner and/or Meditech integrations •
- Experience with Epic Aura integrations preferred but not required •
- Familiarity with LIS, LIMS, and/or laboratory workflows •
- Experience working in high-growth, fast-paced, or startup-like environments •
- Exceptional problem-solving skills with the ability to think quickly and navigate complex, high-stakes situations •
- Customer-centric mindset with ability to influence senior stakeholders •
- Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Experience
- Qualifications Required Experience • 10+ years of
Benefits
- The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location.
- Remote USA $184,600 — $230,700 USD OUR OPPORTUNITY
- Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
- benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
- Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other
- benefits include pregnancy and baby bonding leave, 401k benefits, commuter
Contact
- For more information, visit www.natera.com .
- Link: https://www.natera.com/notice-of-data-collection-california-residents/
- Please be advised that Natera will reach out to candidates with a @ natera.com email domain ONLY.
Additional details
- This leader will report to the VP of Product for Provider
- Experience & Applications, and be responsible for overseeing all customer EHR integrations.
- This individual will also play a critical role in defining the operating model, processes, and governance needed to scale high-quality implementations while delivering an exceptional client experience. Key Responsibilities
- Serve as the executive point of escalation for all customer challenges related to EHR implementations and ongoing service delivery •
- Actively partner with enterprise sales throughout the customer lifecycle, including pre-sales, solution design, deal support, and implementation •
- Engage directly with customers on a regular basis to build trust, resolve complex issues, and ensure successful outcomes •
- Work closely with Sales, Product, Operations teams teams to align on roadmap, capabilities, and delivery timelines •
- Translate client and market needs into actionable requirements and feedback loops •
- Background supporting enterprise health systems and complex client implementations
- Excellent cross-functional collaboration and communication skills •