operations
Posted 2 days agoIT Operations Analyst
at Sezzle
ArgentinaRemote
Responsibilities
- Maintain a high level of technical change awareness regarding our large application stack and be well-versed in IT Security.
- Conduct IT Operations onboarding training for organization new hires, as well as processing IT-focused employee termination responsibilities
- Identify areas where processes can be improved to reduce the reoccurrence of existing problems
Requirements
- experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
- As Colombia's IT Operations point of contact, you will be accountable for local device inventory management, Google Workspace administration, MDM implementation, and ongoing maintenance.
- Be the one of the main points of contact for device inventory procurement, deployment, physical security, and management for employees in Colombia, including macOS and Windows OS-based devices.
- Respond promptly to incoming ITSD tickets in Jira, working on the issue from inception to completion.
- Contribute to working down assigned items in our existing Jira backlog of initiative-based elements as we work to continue to be a more proactive IT Operations team.
- Applicants must be fluent in English. •
- Experience between 2 -6 years
- experience working with Claude or equivalent large language model tools is required; candidates must be comfortable leveraging AI to enhance productivity, research, and communication.
- Systems and skills knowledge should include a high aptitude in cloud-based productivity suite administration, macOS device management and configuration using enterprise tools, IT service management platforms with
- experience in ticket automation and workflow design, enterprise Windows device management using third-party solutions, productivity software suite administration, and management of enterprise endpoint security platforms.
- Possess the ability to be a self-starter: Identify a problem.
- Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts, including Jira ticketing classification, pointing, and meeting workflows.
- Possess a high level of organization with the ability to document workflows accurately and in a manner that can be replicated.
- Experience working with PCI-DSS, SOC 2 Type 2, and CIS controls; specifically in implementation, documentation, administration, and continued adherence to these controls. About You:
Benefits
- Most importantly, you will provide our end users the highest level of IT Support. Compensation
- The compensation range for the role is $1,500 - $2,000 USD GROSS per month as a contractor.
- Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data.
- Exceptional candidates may receive salaries outside of the posted ranges. What You'll Do:
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
Additional details
- With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping
- experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible.
- We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.
- As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey.
- If you’re excited about pushing boundaries in tech and delivering a game-changing
- We are seeking a talented and motivated IT Operations Analyst who is best in class, with a high IQ and a high EQ.
- This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with strong prospects for continued growth and increased ownership.
- You will be an integral part of the IT Operations team as we continue to grow our presence in Colombia.
- You should possess the ability and confidence to convey this information accurately to the larger engineering team and, in some cases, the organization as a whole.
- Obtain and provision hardware and software requests as assigned. This position requires on-call