Senior Technical Account Manager (EMEA Shift)

Requirements

• We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
• experience for customers that require a higher level of engagement.
• TAMs will act as the Support primary point of contact for the customer and also be their advocate within Support and other Workday internal teams.
• This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates.
• The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers.
• You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to
• Qualifications BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen 7+ years of
• experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred) 5+ years of
• experience successfully implementing or managing Workday, Oracle, SAP, PeopleSoft, Ultimate Software, Kronos or similar projects at a senior or executive level Other
• experience with at least one of the following business areas: Human Resources, Payroll, Time Tracking, Recruiting, Financials Established history of successfully managing issues through resolution and escalation management at both the business owners and executive levels Demonstrated leadership skills and
• experience with high-level stakeholders.
• Ability to engage at C-Level An outstanding customer service record Team player with ability to engage across corporate functions (Managing Partners, Customer Support, Professional Services, Development and Product Management) Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars Ability to read, anticipate and assess high stress situations quickly Ability to deal with the stress related to project timeframes and competing priorities.