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Posted Dec 24, 2025Store Floor Lead (Sur La Table)
Melbourne, United StatesOn-site
Responsibilities
- Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
- Support onboarding, training, and development of new associates. Customer
- Ensure exceptional customer
- Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty. Sales & Business Performance
- Support the achievement of store sales goals through effective customer engagement and team motivation.
Requirements
- experience by leading a customer-focused, Guest Obsessed culture.
- Ability to communicate verbally and work cooperatively with associates and customers.
- Ability to remain standing for up to 4 hours at a time.
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise.
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.
- Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.
- Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
- Proficiency in Microsoft Office and retail management systems preferred.
Experience
- 1 year of retail management experience, preferably in a specialty or culinary retail environment.
Additional details
- With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it.
- Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.
- Position Overview As a Store Floor Lead at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience.
- In this leadership role, the StoreFloor Lead supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals.
- As a key driver of in-store performance, Store Floor Lead serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a #bestincenter customer experience, a company-wide standard for excellence in service. Key
- Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
- Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- Maximize selling opportunities by identifying customer needs and offering relevant solutions.
- Consistently meet or exceed monthly sales goals, contributing to overall store revenue.