Senior AI Success Manager

Denver, United StatesHybrid

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Responsibilities

Support the Principal AI Success Manager to build meaningful relationships across our customers' organizations
Conduct analyses (including using Excel and SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
Lead the AI transformation happening in marketing technology today — Braze is at the forefront, so you’ll be in the middle of the action.

The AI Success Manager is a critical individual contributor role on our growing AI Success team to ensure Braze customers are highly successful with the product.
Work with implementation and data science teams to drive the success of AI use cases with our customers
Develop a deep understanding of customers' business context and pain points to facilitate the strategic mapping of Braze's value proposition
experience preferred. Familiarity with data science or machine learning is a strong plus.
Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and
We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $157,400 - $185,100/year, with an expected On Target Earnings (OTE) between $189,600 - $223,000/year (including bonus or commission).
In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze
Competitive compensation that may include equity
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
To flourish here, you must be prepared to set a high bar for yourself and those around you.
There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back.
If Braze sounds like a place where you can thrive, we can’t wait to meet you.
In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells, and expansions.
You’ll oversee the design and execution of Braze use cases, working closely with customers to identify future use cases, and own executive-level relationships.
You will also contribute significantly to the Braze product development process and act as the voice of our customers.
Finally, given the analytical nature of Braze’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customer insights, troubleshoot issues, and showcase Braze’s value proposition. WHAT YOU'LL DO