AP Accountant, Customer Service

HungaryOn-site

Responsibilities

Resolve customer concerns in an efficient and timely manner.
Review the end-to-end process and find opportunities for improvements and increase efficiency of services.
Maintain benchmark position or decrease/close the gap where applicable.
Analyze the root cause of the overdue invoices and in case of the credit note contact with the supplier.
Handle incoming emails/requests and calls from customers and suppliers.
Perform audit tests based the audit calendar.
Coordinate and resolve payment issues/invoice on hold issues.

What we expect: Fluency in English and Spanish is a must, other European language is a plus.
University or College D egree in Business, Finance or Supply Chain Management MS office products with a particular comfort working with Microsoft Excel formulas and macros.
Oracle working knowledge is preferred (not a must). Professional
experience in AP and/or Customer Service fields is an advantage.
This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging.

Collaboration, customer focus, results orientation, attention to detail are required in this position. What we offer: Attractive remuneration package Flexibility on working hours and home working possibilities upon agreement.
We are values led, vision driven and united by our purpose of transforming raw potential into real progress.
Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

Shape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.
The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.
The role of this position is to provide administrative support services from centralized locations around the world.
This position is responsible for customer and supplier relations, for meeting the productivity and quality
requirements of the Accounts Payable (AP) team by following the rules of procedure as well as the SLA Agreements with Customers.
The major activities of the role include (but are not limited to): Manage resolution of all functional problems during the whole process from requisition to payment, including invoice mismatching problems, PO modifications related to invoice problems for all Alcoa locations.
Provide information for the suppliers related to payment status of invoices.
Become a key functional contact on this area between locations and suppliers.
Responsible for taking ownership of customer inquiries and problems and responsible for end-to-end follow-up for customers.
The employee is responsible to fully comply with the documented processes and to fulfill audit