operations
Posted 3 weeks agoLead, Strategic Initiatives, Operations and Member Experience
at Chime
United StatesRemote
Responsibilities
- Develop and implement cross-functional strategic initiatives to create and scale world-class support experiences for our members.
- Perform analyses and conduct research to assess new opportunities and inform decision-making.
- Develop and deliver well structured and compelling narratives that drive clarity, understanding and alignment around new ideas To thrive in this role, you have:
- A proven track record of leading complex projects involving multiple teams/collaborators from conception to execution
Requirements
- Ability to synthesize disparate information quickly to develop a succinct, accurate summary of the opportunity/need.
Experience
- 8+ years of professional experience, including delivering strategic and operational projects at top tier management consulting firms.
Benefits
- To be successful in this role, you’ll need to be a self-starter who can look to the future and who has the strategic thinking, influence, results orientation and project management skills to make their vision a reality.
- The base salary offered for this role and level of
- experience will begin at $138,000.00 and up to $190,000.00.
- Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
- The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
- đź’» In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- đź’° Competitive salary based on experience
- ✨ 401k match plus great medical, dental, vision, life, and disability benefits
- 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
- đź«‚ 1% of your time off to support local community organizations of your choice
- đź‘ź Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- đź‘Ş Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
Contact
- If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com .
Additional details
- Experience organization (OMX), the Strategy & Innovation Team is responsible for defining OMX’s multi-year strategy and serving as an incubation unit, identifying and proving out the next source of step-function improvement in Chime’s support experience.
- As a Strategic Initiatives Lead, you will be responsible for helping to build the future of member support experiences at Chime.
- While many teams are focused on the here and now - you’re constantly focused on what’s next.
- You will be responsible for partnering with teams across product, engineering, analytics, operations and more, to advocate for Chime members, build our strategy to best support them, and make it happen..
- This role is best fit for someone who thrives in a flat, fast-moving organization, can comfortably navigate ambiguity, aligns diverse sets of collaborators, and confidently make data-driven decisions in an ever changing environment.
- Effectively present insights and influence outcomes with Chime executives and key collaborators (e.g., Product, Operations, Engineering, Analytics, and other cross-functional teams)
- Bring structure to ambiguous problems, including defining clear problem statements, analytical frameworks, and quantifiable metrics for measuring success
- A strong skill set across analytical, problem-solving and strategic thinking.
- A drive to dig into data, think from first principles, and complete complex projects and deliver tangible results.
- Low ego and a knack for working well with a wide range of people.