customer support
Posted 2 days agoTelemedicine Support Veterinarian
at ezyVet
Virtual United States, United StatesRemote
Requirements
- Flexibility to work occasional Sundays and holidays may be required based on business needs.
- What you need to succeed: Doctor of Veterinary Medicine (DVM) or equivalent veterinary degree. 5+ years of clinical veterinary experience.
- Excellent verbal and written communication skills with the ability to build trusted customer relationships.
- Ability to interpret and apply information from specialist reports, diagnostic technologies, and clinical protocols.
- Demonstrated ability to collaborate effectively in a matrixed and cross-functional environment.
- Knowledge of IDEXX Telemedicine services, including Radiology, Cardiology, and Specialty Services, is a plus Hands-on
- experience with radiographs, ultrasound, and ECG interpretation or case management is preferred.
- If meaningful work and a sense of purpose are at the top of your list, you’ll find it here.
Benefits
- Your expertise will contribute directly to improved patient care, stronger customer confidence, and the continued success of IDEXX Telemedicine services.
- What you can expect from us: Starting salary $100000 (some flexibility based on location and experience) Opportunity for annual cash bonus Health / Dental / Vision
- benefits starting day one 5% matching 401k and employee stock purchase plan Paid time off and continuing education allowance Licensure and professional dues support Additional
- benefits including pet insurance, mental health resources, volunteer paid days off, and foundation donation matching Fully remote, home-office-based work environment.
- benefits including financial support resources, wellness programs, volunteer paid time off, employee stock programs, charitable giving initiatives, and more.
- At IDEXX, you’ll be supported by competitive compensation, incentives, and
Additional details
- As a Telemedicine Support Veterinarian, you will provide clinical consultation and diagnostic support to veterinary professionals using telemedicine services, helping ensure high-quality, timely, and customer-focused care.
- The Telemedicine team partners closely with customers, veterinary specialists, and internal support teams to deliver exceptional diagnostic support and education.
- In this role, you will serve as a trusted clinical resource, helping customers better understand diagnostic imaging reports, submission protocols, and specialty consultation services while contributing to the continued growth and success of IDEXX Telemedicine offerings.
- This is a fully remote, home-office-based role working Tuesday through Saturday, with shifts scheduled between 6:00 AM and 6:00 PM PST.
- You’ll join a collaborative team focused on advancing diagnostic imaging and specialty consultation services while supporting veterinarians in delivering exceptional patient care.
- In this role: You will provide consultation and support to telemedicine customers regarding medical questions related to completed diagnostic imaging reports.
- You’ll guide customers on appropriate case submission protocols, including diagnostic imaging procedures and available specialty resources.
- You will partner with radiology, cardiology, and specialty teams to help ensure a consistent, high-quality customer experience.
- You’ll support customer education by explaining specialist findings, diagnostic technologies, and imaging recommendations.
- You will proactively contribute to telemedicine product initiatives by creating, reviewing, and enhancing customer-facing and specialist-facing technical materials.