customer support
Posted Mar 26Customer Success Manager
at Playground
Denver, United StatesOn-site
Responsibilities
- - Monitor & Optimize: Track customer health metrics, proactively address risks, and implement strategies to boost satisfaction and retention across your portfolio.
- - Collaborate Cross-Functionally: Partner with the Product team to provide customer feedback and champion innovative enhancements that deliver exceptional client value.
Requirements
- experience in a customer success, account management, or related role within a SaaS company, specifically serving SMB clients. - Proven track record of managing book of business -
- Experience in retention conversations and management - Excellent verbal and written communication and interpersonal skills. - Strong problem-solving abilities and a proactive approach. - Proficiency with CRM software and customer success tools. - Adaptability and working independently as part of a team in a fast-paced startup NICE-TO-HAVES: -
- Experience at a high-growth startup -
- Experience with childcare management software -
Experience
- If you see an opportunity, run with it! WHAT YOU NEED: - Minimum 2+ years of
Benefits
- We believe that providers should focus on providing incredible child care — the kind of work that only people can do — and that software should manage the rest.
- We're building the child care management platform that eliminates the administrative work of running a center.
- You’ll work alongside a collaborative team that’s committed to delivering value and making an impact across the child care industry.
- Experience in early childcare COMPENSATION: Salary for this position is $105,000 - 135,000 OTE subject to standard withholding and applicable taxes.
- Job level and actual compensation will be decided on factors including, but not limited to, individual
- WHY JOIN PLAYGROUND: - Competitive salary + equity - 3 weeks of PTO - Health, vision, and dental
- benefits - $1200/year education stipend - Free lunch daily - Collaborative and supportive work culture with a high level of autonomy and room for growth How to Apply: If you're a hustler who's excited to join a mission-driven, early-stage company with ownership, craftsmanship, and empathy at the center of what we do, apply now.
Contact
- Check out: https://www.tryplayground.com/about to learn more about our journey and co-founders Dan, Josh, and Sasha.
Additional details
- ABOUT PLAYGROUND Playground is working to make excellent child care accessible to all.
- Playground has built best in class software to manage all aspects of running a child care business.
- Playground is at an inflection point — and poised to grow extremely fast.
- We recently raised millions of dollars, have several statewide contracts, and are working with thousands of schools across the country.
- Additionally, our founders were recently honored as Forbes 30 under 30.
- We are a team of owners, who are not afraid to dive into large, complex projects.
- If you are excited by the prospect of helping build Playground's account management organization and joining a collaborative, high-growth startup — please apply!
- ABOUT THE ROLE We’re hiring a founding member of our SMB Customer Success team to help design and scale a product-led customer success motion.
- You’ll manage a large portfolio (~400 SMB customers).
- Success here means using data, signals, and systems to deliver famously friendly experiences at scale.