Customer Success - Team Manager

Home Based Americas, United StatesOn-site

Responsibilities

Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT.
We engage with a diverse customer base and follow a diverse set of motions to provide the appropriate and required level of focus for every customer.
The successful candidate will be able to demonstrate the ability to pivot right across this customer base regardless of culture, location or focus.
Bachelor’s or equivalent degree in Business, Communication or STEM subject
experience in SaaS or software industries
Experience growing and developing a CSM team
Hands-on approach to using data to drive team activities and continuous improvement
Whilst English is our business language, proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian will be valued. What we offer you
As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software.

We consider geographical location, experience, and performance in shaping compensation worldwide.
We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance.
In addition to base pay, we offer a performance-driven annual bonus.
Personal learning and development budget of USD 2,000 per year
Annual compensation review Recognition rewards
Annual holiday leave
Maternity and paternity leave

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.
Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors.
The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles.
Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder led, profitable and growing.
To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to support and drive our Customer Success teams regionally.
We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector.
As such, we are looking for exceptional candidates with proven track records in Customer Success management and an obvious passion for new technologies.
You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams.
As a lead, you will provide mentoring, coaching in post-sales account management and feedback to team members.