Building successful relationships with our customers -- many of whom are engineers -- as well as showcasing what the Roboflow product is capable of is a key component of the role, so you will leverage both your engineering background and user-facing mindset to be successful.
Responsibilities - Support and manage the project delivery of customized solutions to our customers - Provide post-deployment support, including troubleshooting, debugging, and educating customers - You will collaborate with Sales and Solutions Architect teams to ensure continuity across the customer journey - Create technical content to demonstrate best practices (e.g.
Requirements
We’re building the tools, community, and resources needed to make the world programmable with artificial intelligence.
Today, over 1M+ developers, including those from half the Fortune 100, use Roboflow’s machine learning open source and hosted tools.
You will need to combine your expertise in computer vision, machine learning, and Python programming to design, implement, and optimize solutions that solve our customers’ biggest pain points.
experience - Assist our product team with customer onboarding, support, adoption and engineering efforts WHO YOU ARE: - A solution mindset - Strong customer facing instincts - An enthusiastic, strong, technical generalist - A background in computer science or a related field - Technical
experience in field roles partnering with enterprise customers in a post-sales delivery and implementation capacity -
Experience utilizing and writing customized Colab notebooks (Python) as a part of the machine learning development lifecycle (and eagerness to learn more) - Familiarity with common data processing and computer vision frameworks (e.g., OpenCV, TensorFlow, PyTorch) - Diligent problem-solving skills with a customer-centric approach and the ability to think on your feet - Proven project management
experience as it relates to delivery timelines and commitments - Strong knowledge of APIs - Willingness to travel ~25% INTERVIEW PROCESS (~5 HOURS) Below is the interview process you can expect for this role.
Roboflow simplifies building and using computer vision models.
A large portion of the Roboflow sales process is technical, ensuring customers understand how to incorporate computer vision into their products.
Because our customers use computer vision in so many different industries (accelerating cancer research, improving manufacturing processes, enabling automated checkout, and so much more), your workday will always include an engaging variety of challenges.
You’ll be an integral part of making our customers successful, being responsible for the project management, deployment, and adoption of Roboflow’s computer vision solutions within their products.
sample apps, documentation, videos, etc.) - Work with sales and product to develop implementation strategies and build roadmaps for our customers - Partner with customers to perform analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision - Test and validate new product features with customer value creation in mind - Contribute to a repository of reusable artifacts that can be used by customers to accelerate their Roboflow journey
You can work from one of our Hubs (we offer a relocation bonus), work from home, work at co-working spaces, etc. We want you to work where you work best! WHEN YOU'LL WORK Roboflow primarily operates during the daytime hours in the US and there are some synchronous meetings you’ll be expected to attend each week.
WHAT YOU'LL RECEIVE To determine your salary, we use a number of market and data-driven salary sources.
We review all salaries every six months to ensure we stay in line with the market. 💰 The target OTE for this role is $150,000-$200,000 📈 In addition to our cash compensation, we offer generous perks and benefits.
Below are some of the highlights: - $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers - $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space - $350/mo AI Tools - $150/mo Team lunch - $500/one time Home office - Cover up to 100% of your health insurance costs for you and your partner or family - Equity in the company so we are all invested in the future of computer vision
We provide competitive compensation and stellar
Contact
That includes counting cells https://blog.roboflow.com/cancer-research-computer-vision/ to accelerate cancer research, improving construction site safety https://blog.roboflow.com/preventing-accidents-on-construction-sites-with-computer-vision/, digitizing floor plans https://blog.roboflow.com/floor-plan-analysis-computer-vision/, preserving coral reef populations https://blog.roboflow.com/reefos-supercharging-coral-reef-restoration-with-ai/, guiding drone flight
Before the Interview: - We’ll review your application, LinkedIn, Github, etc. - The best way to stand out is to write about something you’ve built with Roboflow or contribute to one of our open source projects https://roboflow.com/open-source. - We may send you a technical screen if applicable.
We provide opportunities (like team onsites in different cities) and resources https://blog.roboflow.com/how-we-work-together-at-roboflow/ (like a $4000/yr travel stipend) to work in person with other team members as much as you'd like, while also supporting remote team members.
If this job sounds great, but you’re not sure if you qualify, look into our Former Founders https://app.dover.com/apply/Roboflow/26d4ab31-e73d-47c8-9c25-ead170b5ac12/?rs=76643084role or subscribe to our career newsletter by emailing "Subscribe" to operations@roboflow.com.
LEARN MORE ABOUT US We are building a diverse Distributed team https://blog.roboflow.com/how-we-work-together-at-roboflow/ that is distributed across the globe.
Learn more about what it is like to work at Roboflow by reading these blog posts. https://blog.roboflow.com/tag/working-at-roboflow/ EQUAL EMPLOYMENT OPPORTUNITY At Roboflow, we believe great ideas come from everywhere—and everyone.
Additional details
WHO WE ARE Our mission is to make the world programmable.
Sight is one of the key ways we understand the world, and soon this will be true for the software we use, too.
Roboflow is supported by great customers and investors, having raised over 63 million from Y Combinator, Google Ventures, Craft Ventures, Sam Altman, Lachy Groom, amongst other leading software investors.
Roboflowers are passionate builders who value ownership, accountability, and a bias toward action.
We're curious, hands-on with new tech, and prefer showing our work over talking about it.
Many of us have a founder mindset and thrive in our high-autonomy environment.
WHAT YOU’LL DO: We’re hiring Implementation Engineers to partner closely with our sales and solutions architect team to drive new customer wins.
You’ll have an immense impact on shaping the future of not only this role, but our company.
This is a hands-on, technical role where you will work closely not only with our customers, but also with our engineering teams and product managers to ensure the successful deployment of our solutions.
We want our customers to be life long partners with Roboflow and ensure they are receiving the ROI they envisioned when they first signed on.