engineering
Posted 3 days agoSenior Pre- & Post-Sales Customer Engineer, Enterprise
at pendo
Austin, United StatesRemote
Responsibilities
- You build customer-specific implementation playbooks, guide complex deployments with executive visibility, and ensure customers realize value during onboarding and over time.
- Team capability building: Build playbooks, document repeatable fixes, coach peers, and improve how Customer Engineering work gets done across the team.
- Track record of building reusable frameworks, playbooks, or processes that were adopted by a broader team. About Pendo
Requirements
- You use AI tools to accelerate content creation, surface patterns across accounts, and share practical workflow findings with the broader team.
- You're AI-curious - genuinely.
- You're not using AI tools occasionally.
- We want someone who sees AI as a multiplier, not a shortcut. Must-haves 5 to 8 years of
- experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture. Deep hands-on
- experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with the ability to architect and troubleshoot complex front-end implementations. Proven
- experience managing strategic accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements.
- Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs. •
- Experience connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization.
- Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation. •
- Experience with Pendo, digital adoption platforms, product analytics, or in-app
- experience with mobile app development, including Swift, Android, or React Native.
- Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
- experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
- Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus. Location: Remote
Benefits
- Compensation: The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742, with a 70/30 base-to-variable compensation split.
- Benefits: Pendo offers highly competitive United States benefits, including employer-heavy coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.
Contact
- If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io.
Additional details
- Pendo’s Customer Engineering team is the technical backbone of the pre- and post-sales customer motion.
- The team brings together work that has historically sat across Customer Success, Technical Account Management, and Solutions Engineering into one full-lifecycle technical owner.
- Customer Engineering helps customers connect technical execution to business outcomes and realize the value of their investment in Pendo.
- As a Senior Customer Engineer, you own strategic and complex Enterprise accounts across acquisition, implementation, adoption, expansion, and escalation.
- You lead technical strategy for complex deployments, resolve ambiguous customer challenges, and partner closely with account teams to drive retention, expansion, and customer value.
- Your impact extends beyond your own accounts through playbooks, coaching, repeatable fixes, and workflow improvements that raise the capability of the broader Customer Engineering team.
- This is a remote role supporting a central region.
- New customer acquisition and selling: Partner with Account Directors on pre-sales motions for new customer acquisition, product expansion, and expansion across lines of business.
- You identify customer pain, craft and deliver tailored demos, and lead technical evaluations through
- requirements gathering, success criteria, installation guidance, and hands-on workshops.