design
Posted 2 weeks agoContent Designer, AI
at Candescent
Us Georgia Atlanta Office, GeorgiaRemote
Responsibilities
- Design and scale AI instruction systems, including modular prompts, reusable content patterns, and governance guardrails that support consistency and quality .
- Design end-to-end conversational experiences, including dialog flows, prompts, and clarification strategies.
- Test , evaluate, and optimize AI interactions using conversation metrics , qualitative feedback, and performance data .
- Write clear, compelling in-product copy (microcopy, error states, tooltips) mapped to user flows.
- Document and operationalize content standards, patterns, and guidance within the design system .
- Collaborate cross- functionally with product, design, engineering, legal, and research to deliver cohesive, strategic, data- informed experiences . Write in U.S.
Requirements
- Job Summary: Candescent is seeking a Content Designer , AI to join the Content Design team .
- You will play a critical role in building and scaling the language systems behind our AI, including dialog flows, prompting frameworks, reusable content patterns, and guardrails.
- Working closely with the Head of Content Design and cross ‑ functional partners, you will contribute to the language, behavior, and interaction patterns that power our AI, ensur ing every
- The ideal candidate excels at simplifying complex concepts, brings a systems mindset to con tent experiences , and is passionate about build ing responsible, high- quality AI experiences that customers can understand and trust. Key
- Responsibilities and Deliverables Partner closely with the Head of Content Design to define how our AI communicates with users, including voice , tone , behavior, interaction patterns , and overall character.
- Help shape how our AI delivers insights, responds to ambigui ty , and guides users toward confident action , embedding trust, transparency, risk awareness, and user control across all interactions .
- Apply and evolve standards for accuracy, clarity, consistency , and safety in AI-generated content .
- experience designing content for conversational AI products or features Demonstrated e xperience with conversational systems, in cluding character development, tone modulation, intent modeling, instructional prompting, and natural interaction flows User -cent ered , strategy-based approach that distills complex concepts into clear, actionable, jargon-free copy Ability to operate independently and drive work forward in a fast-paced, evolving environment Strong portfolio showing systems thinking, the ability
- Experience in fintech, banking, or financial services Statement to Third Party Agencies To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list.
Experience
- Experience 4 + years of
Additional details
- Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences.
- We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.
- Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation.
- Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.
- experience is intuitive, consistent, and aligned with the expectations of a regulated financial environment.
- This role blend s strategic content design , conversation design , and UX writing.
- English for a global audience, optimizing co ntent for accessibility and translation . Qualifications and
- Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility.
- Candescent is not responsible for any fees or charges associated with unsolicited resumes.
- This role focuses on creat ing clear, natural, and trustworthy conversational experiences that shap e how our AI communicates with users across our digital banking products .