management
Posted 1 weeks agoHead of Claims
at ClaimSorted
London, United KingdomOn-site
Responsibilities
- Rebuild the function entirely.
Requirements
- ClaimSorted is an AI-native Third Party Administrator that manages claims operations for insurers across auto, property, travel, gadget, pet, renters, and liability.
- We combine world-class claims talent with proprietary AI systems to deliver dramatically faster resolutions, lower leakage, and a fundamentally better customer
- What You’ll Do Rebuild claims operations from first principles - Redesign workflows, escalation structures, QA systems, and claims governance - Identify operational bottlenecks and eliminate unnecessary complexity - Build scalable claims standards across multiple lines of business and regions - Partner with product and engineering teams to automate and improve workflows using AI Own technical claims excellence - Define claims handling standards across auto, property, liability, travel, renters, and other
- Experience working in a startup or a scale up -
- Experience leading claims operations and technical governance -
- Experience managing Team Leads and Claims Managers - Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks - Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes - Legal background strongly preferred You should thrive here if you: - Get frustrated by inefficient systems and want to rebuild them - Care deeply about operational excellence - Enjoy making difficult decisions under pressure - Like being close
Benefits
- A Company That Matters Insurance exists to support people at their most vulnerable, after an accident, illness, theft, fire, or crisis.
- The Role This role requires 5 days a week in-person at our London, New York or future Dallas office This is not a traditional insurance leadership role.
- Benefits - Competitive salary beyond the industry standard - Generous, transparent equity participation - Skilled Worker visa sponsorship in the UK - 28 days annual leave plus bank holidays(20 Days in the US) - 30 days of remote work annually - Health insurance - Pension contributions in line with UK auto-enrolment requirements - Company offsites