other
Posted Jun 10Manager, Certifications
at HighLevel
Dallas, United StatesHybrid
Responsibilities
- Build and continuously improve scalable systems, workflows, and quality controls that enable the certification program to operate as a high-impact business function.
- Identify opportunities to improve certification adoption, candidate success, operational scalability, and community engagement across the broader HighLevel ecosystem.
- Oversee the end-to-end certification pipeline, ensuring optimal exam slot booking availability and timely processing of exam results.
- Enforce and continuously audit testing security protocols to maintain the absolute integrity of both the automated and live proctored certification exams.
- Resolve candidate complaints, appeal requests, and technical issues occurring during the proctoring process with consistency and fairness.
- Own the operational success and long-term scalability of the certification program, developing strategic plans, processes, and capacity models to support future growth.
- Manage the integration of newly certified professionals into the HighLevel Certified Directory and Certified Communities.
- Conduct regular quality assurance checks on live proctored sessions to ensure Certification Specialists maintain professional, supportive, and unbiased grading standards.
Requirements
- Learn more about us on our YouTube Channel or Blog Posts Who you are: As the HighLevel Certifications Team Manager, you are responsible for leading, structuring, and scaling our global user certification program.
- You understand that our Certified Admins represent the gold standard of platform expertise in our ecosystem, and you approach program management with high operational discipline, technical competence, and a commitment to academic integrity.
- You are comfortable diving into advanced platform configurations, managing high-volume exam queues, and leading a team of Certification Specialists in a fast-paced environment.
- Strong operational planning and program management capabilities, with the ability to build and execute scalable processes that support long-term certification program growth.
- Advanced technical expertise in HighLevel, including deep knowledge of domain setup, funnel building, A2P/messaging compliance, workflow automations, and calendar configurations.
- High organizational and project management skills, with the ability to balance daily proctoring operations with curriculum updates.
- Proven ability to develop and implement robust strategies to grow, scale, and optimize a certification or education program as a key business function.
- What You’ll Do: Direct, mentor, and scale a remote team of Certification Specialists, managing daily shift schedules, proctoring assignments, and grading audits.
- Experience/Education/Certifications Required: High School Diploma or equivalent required; a Bachelor's degree in Education, Operations, Communications, or a related field is a plus.
- experience in customer training, customer success, or running certification operations for technical products. 2+ years of direct
- experience using HighLevel; having achieved HighLevel Certified Admin status is highly preferred.
- Deep familiarity with online learning management systems (LMS) and proctoring/scheduling software suites.
Experience
- Overall 8 years of Experience. 5+ years of professional
- experience managing and mentoring a remote team. 1+ years of hands-on
Additional details
- Position: Manager, Certifications Reports To: Sr. Director, Product Marketing Location: Remote (USA) About Us HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth.
- We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond.
- Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
- HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day.
- Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
- Our People With over 2000+ team members across 15+ countries, we operate in a global, remote-first environment.
- We are building more than software; we are building a global community rooted in creativity, collaboration, and impact.
- We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
- Our Impact Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve.
- Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.