Customer Experience Associate - 3 Months Contract (London, UK)

London, United KingdomHybrid

Requirements

At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
While this role requires individuals to have phone support experience, after completing training, you will have the opportunity to be staffed across various support modalities including phone, chat, or email, as per business requirements.
Wifi Speed: Confirmed Wifi Speed of 10Mpbs
Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
Experience in customer service, preferably in a phone-based support role.
Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
Proficiency in using CRM and other customer support tools.
Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.

Alignment with Faire's core values and a genuine passion for supporting and serving our community. Salary Range
UK London: The starting pay for this role is £33,000 per year.
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location.
The base pay range provided is subject to change and may be modified in the future.
Real rewards. Competitive pay, equity, and comprehensive

We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ( https://bit.ly/faire-form)