customer support
Added Apr 25Customer Support Specialist (DataCosmos)
at Open Cosmos
Didcot, United KingdomOn-site
Requirements
- The ability to understand technical products and explain them simply •
- Ability to manage issues and work with ticketing systems •
- The ability to stay organised and effective when handling multiple requests
- To apply, you must have the legal right to work in our chosen location.
- When applying, please submit your CV in English. Why Open Cosmos? •
Additional details
- At Open Cosmos we are solving the world’s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on…
- At Open Cosmos, our Data division transforms satellite data into meaningful insights that drive real-world impact.
- The team delivers all data products generated by Open Cosmos and its partners, curates and develops DataCosmos (our geospatial data platform) and builds integrations that make satellite imagery easy to access and act on.
- We’re looking for a Customer Support Specialist to play a key role in that experience, supporting customers around the world to get the most from our platform and products.
- Acting as the first point of contact, this role ensures issues are resolved quickly and effectively, helping customers turn data into action.
- Supporting customers with platform and data-related queries as first-line (L1) support •
- Onboarding new users and helping them use our platform and imagery effectively •
- Managing support tickets and keeping customers updated on progress •
- Working closely with engineering teams to resolve more complex issues •
- Identifying recurring problems and contributing to improvements What You’ll bring •