customer support
Posted Mar 17Manager, Customer Support
at Vetcove
Remote
Requirements
- experience on our platform through live chats, phone calls, emails, internal discussion boards, educational courses, community events, collaborative content, and more.
- experience - Knowledge of intercom or similar ticketing systems - You have worked within multichannel support operations (chat, email, phone) - Excellent written and verbal communication skills - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent
Experience
- experience - 1+ years of management
Benefits
- We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care.
- We are searching for talented and passionate people who want to help shape the future of veterinary care.
- experience is a plus but not required The typical base pay range for this role across the U.S. is: $70,000/year - $110,000/year + bonus + equity + benefits.
- For Colorado, the salary range is: $75,000 - $90,000 + bonus + equity + benefits.
- This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting.
- Actual compensation may vary based on skills, qualifications, and experience.
- The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives.
- In addition to base compensation, Vetcove offers a comprehensive benefits package.
Additional details
- Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience.
- More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year.
- Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company.