Technical Support Engineer - EMEA

Responsibilities

• Collaborate with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class
• A proven track record of building trust with customers and bringing issues to resolution quickly

Requirements

• As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform.
• You’ll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
• experience for users of our product.
• experience supporting enterprise products for data analytics.
• Computer Science fundamentals. Strong domain expertise in databases and business intelligence
• SQL proficiency - Very good grasp on JOINs, Partitions, Window Functions, Aggregations, CTEs, Sub-queries etc.
• SQL query performance troubleshooting and plan generation understanding
• Proficient in data modeling concepts
• Ability to properly chart data into logical visualizations
• Strong collaboration skills and the ability to work with multiple departments and co-ordinate issue triaging, diagnosis and resolution
• Experience working with Snowflake, Redshift, BigQuery
• Knowledge of GCP, AWS Startup experience About us:
• Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
• Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
• Note: We have an in-office work environment in all our offices in SF, NYC, London and Sydney. Sigma’s use of AI
• This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

Benefits