Senior Customer Service Representative with German

Responsibilities

• Report and monitor orders against forecasts and highlight deviations to Demand Planners to improve forecast accuracy and stability.
• Drive swift and complete resolution of QM notifications and provide timely and transparent feedback to customers.
• Manage delivery-blocked orders, agree on delivery slots and service levels, and coordinate any additional services.
• Guide customers through the product portfolio and offer alternatives where available.

Requirements

• Maintain a good understanding of all relevant Order-to-Cash areas (logistics claims, returns, billing, pricing).
• What We're Looking For Bachelor’s degree.
• Languages: Advanced level of German and English. Minimum 2 years of
• experience working in a customer-facing environment, preferably within the automotive or industrial environment.
• Proven proactivity and ability to work within an international environment with various stakeholders, often remotely.
• Strong user level in MS Office applications, relevant SAP transactions (Order Management & Quality Management), and key operational reports in EDW in OTC.
• Ability to establish strong relationships and collaborate efficiently with customers through effective communication, both via calls and written channels.
• Broader understanding of Goodyear’s end-to-end supply chain strategy and ability to collaborate with customers to plan, produce, deliver, and bill efficiently.
• Even if you don’t meet every listed qualification, we encourage you to apply. #LI-AA1. #LI-hybrid.

Benefits

• About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world.
• Goodyear is one of the world's largest tire companies.
• Goodyear is an equal employment opportunity employer.

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