other
Posted 2 weeks agoSenior Customer Service Representative with German
at Goodyear
Ro Romania Srl, RomaniaHybrid
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Responsibilities
- Report and monitor orders against forecasts and highlight deviations to Demand Planners to improve forecast accuracy and stability.
- Drive swift and complete resolution of QM notifications and provide timely and transparent feedback to customers.
- Manage delivery-blocked orders, agree on delivery slots and service levels, and coordinate any additional services.
- Guide customers through the product portfolio and offer alternatives where available.
Requirements
- Maintain a good understanding of all relevant Order-to-Cash areas (logistics claims, returns, billing, pricing).
- What We're Looking For Bachelor’s degree.
- Languages: Advanced level of German and English. Minimum 2 years of
- experience working in a customer-facing environment, preferably within the automotive or industrial environment.
- Proven proactivity and ability to work within an international environment with various stakeholders, often remotely.
- Strong user level in MS Office applications, relevant SAP transactions (Order Management & Quality Management), and key operational reports in EDW in OTC.
- Ability to establish strong relationships and collaborate efficiently with customers through effective communication, both via calls and written channels.
- Broader understanding of Goodyear’s end-to-end supply chain strategy and ability to collaborate with customers to plan, produce, deliver, and bill efficiently.
- Even if you don’t meet every listed qualification, we encourage you to apply. #LI-AA1. #LI-hybrid.
Benefits
- About Goodyear We’re dedicated to producing, innovating, and servicing the best tires in the world.
- Goodyear is one of the world's largest tire companies.
- Goodyear is an equal employment opportunity employer.