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Posted 4 weeks agoGuest Experience Host- Front Desk
Bolt Farm Whitwell, United StatesOn-site
Responsibilities
- - Create thoughtful guest interactions that make each stay feel personal, warm, and memorable.
- - Support on-site events, dining experiences, happy hour, and special guest moments through setup, breakdown, and real-time guest assistance.
Requirements
- experience in front desk, guest services, concierge, hospitality, retail, sales, or another customer-facing service role. -
- Experience working in an on-site, service-based environment with real-time guest or customer support. - Comfort having warm, natural sales or recommendation-based conversations. -
- Experience supporting check-in/check-out, guest requests, reservations, scheduling, retail, or similar front-of-house workflows. - Comfortable using Google Workspace and cloud-based systems for communication, coordination, and daily tasks. - Comfortable using AI-enabled tools or willing to ramp quickly during training. - Strong written and verbal communication. - Ability to stay calm, polished, and solution-oriented under pressure. - Ability to work onsite at BOLT FARM in Whitwell, Tennessee. NICE TO HAVE -
- Experience in boutique, luxury, wellness, resort, or other high-touch hospitality environments. -
- Experience with upselling, rebooking, memberships, retail, concierge recommendations, or premium guest experiences. -
- Experience supporting on-site events, dining experiences, happy hour, or special guest moments. - Food and beverage experience. - Comfort tracking sales activity, guest preferences, and conversion notes in a system.
Experience
- REQUIREMENTS - 1+ year of
Additional details
- BOLT FARM is building America’s most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative.
- Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we’re scaling from a high-performing flagship into a national portfolio.