other
Posted 1 weeks agoCare Expert - Customer Training (m/f/d)
at voize
Berlin, GermanyHybrid
Requirements
- Our vision is to change that by building AI companions that seamlessly take over digital workflows.
- Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.
- Your credibility comes from lived experience in care;
- Vivendi), and documentation workflows before go-live to surface mismatches before they become blockers - Lead peer-level conversations with QM-Leitungen and Pflegedienstleitungen on process design, documentation logic, and change management — speaking their language, not ours - Conduct post-rollout reviews with customer leadership, tracking adoption trajectories and delivering actionable recommendations on both voize configuration and care workflows - Translate cross-account patterns into structured ✨
Benefits
- Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs.
Additional details
- 🎤 WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present.
- Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.
- We don't replace humans with technology - we amplify their impact.
- As a dynamic team, we combine first-in-class technology with meaningful social impact.
- And now, we’re looking for you to join us on this mission! 💡 YOUR MISSION: As Care Expert, you are the trusted domain advisor for voize's most strategic care group customers.
- You sit at the intersection of Pflege expertise and digital transformation - partnering with QM-Leitungen, Pflegedienstleitungen, and Geschäftsführungen to ensure voize doesn't just get implemented, but genuinely transforms how care teams work.
- your impact is measured in adoption rates, reference-customer strength, and the time you give back to frontline workers. 🚀 Your Daily Business - Act as the embedded domain expert for 6–10 strategic care group accounts, partnering with their Customer Success Manager to drive rollout success and long-term adoption - Run structured Pre-Rollout Analyses and System Reality Checks — mapping QM processes, EHR configurations (e.g.