product
Posted 22 hours agoSenior Product Manager | Forward Deployed Engineering
at Epocare
United StatesHybrid
Responsibilities
- Own the product and roadmap: Manage the lifecycle of field-developed capabilities into a coherent, multi-year roadmap.
- Define the operating model: Establish how FDE engagements operate, including account selection, resource staffing, discovery, deployment, and platform integration.
- Execute cross-functionally: Coordinate with engineering, data science, UX, marketing, and field teams to maintain development urgency and align customer feedback with the broader roadmap.
- Drive go-to-market and value: Partner with Product Marketing and Sales on engagement expansion.
- Develop pricing, packaging, and ROI models grounded in measurable customer value.
Requirements
- Agentic AI is shifting the traditional boundaries between Engineering, Product, UX, and Data Science.
- What you will likely bring: Player-coach leadership: Ability to lead a technical team from the front, raising engineering standards and removing blockers through active participation.
- AI-native thinking: Solid understanding of LLMs, RAG, agents, and AI-driven software to set technical direction and evaluate team engineering bets.
- experience leading technical customer discovery and designing solutions based on operational empathy.
- Hands-on technical background building and maintaining software, along with rapid prototyping skills in modern languages such as Python, JavaScript, TypeScript, or C#.
- Experience leading or mentoring technical teams as a manager or tech lead. Direct customer-facing
- experience managing technical and business stakeholders, including executive leadership.
- Bachelor's degree in Computer Science, Engineering, Business, or a related field; or equivalent practical experience.
- What will set you apart: Advanced degree, such as an MBA or Master's in Computer Science or AI/ML.
- experience deploying AI/ML or LLM-based solutions to production, including RAG, prompt engineering, agentic orchestration, and model evaluation.
- Experience developing enterprise pricing, packaging, and ROI value models.
- Familiarity with ERP, manufacturing, distribution, retail, or supply chain workflows.
- Familiarity with ETL processes and data pipeline concepts.
- A history of successfully converting bespoke customer work into scalable platform capabilities. #LI- KT1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
- Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP.
- From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Experience
- Bias toward action: Ability to move fast, make decisions with incomplete information, and prioritize shipped and adopted software. 7+ years of combined product management and engineering experience, with a track record of launching and scaling software products.
Benefits
- Executive presence: Clear communication skills to articulate product vision to engineers, operators, and CIOs alike, with the confidence to defend technical positions.
- And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs. Competitive Pay &
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Additional details
- Senior Product Manager — Forward Deployed Engineering At Epicor, we are building the world's first cognitive ERP, and Forward Deployed Engineering is how we prove its value inside our most strategic accounts.
- We are looking for a product leader with a builder's mindset to own this team and drive the underlying product strategy.
- As the Senior Product Manager, Forward Deployed Engineering (FDE) , you will lead an embedded team of engineers working on-site with customers.
- You will own the strategy, roadmap, and outcomes for the solutions they ship.
- In this role, you will establish the operating model for strategic account engagement, prioritize key technical problems, and scale field learnings into durable improvements for Epicor's core platform.
- You will guide and grow the FDE team, partner directly with customers and executives, and make critical technical decisions.
- You will also build and prototype solutions directly when speed demands it.
- This role offers true ownership, direct customer access, and a mandate to move fast.
- Why This Role Is Different The forward deployed engineering model places technical talent directly at the point of action.
- Engineers operate where the problems live, feeding critical insights back into the core product.