other
Posted 3 weeks agoDirector, Coach Platform
at Multiverse
London, United KingdomHybrid
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Responsibilities
- - Build and present the business case for team growth, resourcing decisions, and investment trade-offs to senior leadership.
- Own this seam; do not let it become a gap. - Translate operational needs into clear
- - Create the conditions for the team to be self-sufficient on execution, freeing you to focus on strategy, stakeholder alignment, and forward planning.
- - Build evidence-based cases for team expansion as the function scales and the business case warrants it.
Requirements
- Multiverse is the upskilling platform for AI and Tech adoption.
- Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills.
- Join Multiverse and power our mission to equip the workforce to win in the AI era.
- THE OPPORTUNITY Multiverse is evolving from a services-led organisation into an AI-first, platform-led workforce transformation company.
- experience in senior operational leadership roles, ideally spanning strategy, programme delivery, and platform/tooling ownership inside fast-growing technology or services organisations. - A track record of managing up and across — influencing senior stakeholders, aligning competing priorities across functions, and building coalitions to get complex things done. -
- experience is a strong plus, but you do not need to be a career PM. - Comfort with low-code and AI-assisted tooling.
- You do not need to build in Retool yourself, but you must understand the possibilities and constraints of low-code ecosystems well enough to set direction, evaluate trade-offs, and hold a technical team accountable. - The ability to operate at two altitudes simultaneously: setting strategic direction for the next two quarters while ensuring the team delivers reliably against the current one. - Strong judgement about when to systematise and when to stay lean.
- Experience in education, training, or learning organisations, with direct exposure to coaching or instructional delivery models. - A background in management consulting, BizOps, or operational strategy at a high-growth scale-up. - Previous
- experience as a “Head of Internal Product,” “Director of Product Ops,” or similar hybrid operator-product role. - Familiarity with regulated workforce development markets and the challenge of productising compliance. -
- Experience managing external contractors and converting scrappy teams into high-performing, scalable functions.
- Our AI Advisory Board includes leaders from Stanford, Oxford, and JP Morgan Chase.
- Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS).
- For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check.
- Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings.
Experience
- WHAT WE ARE LOOKING FOR - 9+ years of
Benefits
- Our learners have driven $2bn+ ROI for their employers, using the skills they’ve learned to improve productivity and measurable performance.
- With a post-money valuation of $1.7bn, the round makes us the UK’s first EdTech unicorn.
- To scale to $1bn+ in bookings, we need to stop our coaches from fighting our systems and empower them to focus on learner impact and value creation.
- BONUS IF YOU BRING -
- WHAT WE OFFER Competitive salary and share options.
- Bupa medical insurance and cashback plan.
- Salary sacrifice pension (5% employee, 4% employer).
- Life insurance through AIG.
- Benefits - Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year - Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support - Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches
- Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it.
Contact
- Read our Equality, Diversity & Inclusion policy here https://www.multiverse.io/en-GB/our-policies/equality-diversity-and-inclusion-policy.
- We expect all employees to share this commitment and adhere to our Safeguarding Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/50283d0600920c5f1e02cf44e54c0f1534c74e61.pdf, our Prevent Policy https://cdn.sanity.io/files/6y1mknvo/prod-20240319/35a5defca7346bb1c212250867754b0a7ae5b478.pdfand all other Multiverse company policies.
Additional details
- We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today’s workforce.
- In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst.
- With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling.
- We’re building a world where tech skills unlock people’s potential and output.
- Our 200+ coaches and instructors are the heart of the Multiverse experience.
- Sidekick is our proprietary Retool-based platform designed to eliminate the admin burden, information overload, and data fragmentation currently facing our coaching teams.
- Today it is a collection of useful tools built through reactive heroics.
- We need a senior operator to turn it into a scalable, strategically sequenced internal product that becomes the single operational backbone for all coaching activity.
- This is not a traditional product management role.
- You will sit in Operations, reporting to the SVP of Operations, and lead a small team (2 FTEs, 3 contractors) in a low-code environment where self-service building is the operating model.